Bilingual Front Desk & Service Professional
Resume:
ANA REYES DE LA O
Siler City, NC
**********@******.***
PROFESSIONAL SUMMARY:
Bilingual (English/Spanish) and customer-focused professional with over five years of experience in fast- paced service environments. Experienced in appointment scheduling, multi-line phone management, and administrative support within a law office setting. Highly reliable, disciplined, and detail-oriented with strong communication skills. Seeking a receptionist position where I can provide excellent customer service and organizational support.
CORE COMPETENCIES:
Bilingual: Fluent in English & Spanish
Front Desk & Reception Support
Appointment Scheduling
Multi-line Phone Handling
Customer Service Excellence
Administrative Assistance
Data Entry & Paperwork Processing
Time Management & Punctuality
Team Collaboration
Fast Learner & Adaptable
PROFESSIONAL EXPERIENCE:
Remote Receptionist / Administrative Assistant:
Small Law Firm (Remote) 2023
Scheduled and confirmed client appointments
Answered and directed incoming calls professionally Completed paperwork and maintained client records
Provided courteous and confidential client support Waitressing :
Hooters Burlington, NC 2022–2025
Delivered high-quality customer service
in a fast-paced environment
Managed multiple tables while
maintaining accuracy and efficiency
Handled cash and card transactions
responsibly
Built strong relationships with guests to
ensure satisfaction
Mexican Restaurant Greensboro, NC
2024–2025
Provided attentive service to diverse
customers
Maintained speed and accuracy during
busy shifts
Collaborated effectively with team
members
Crew Member :
McDonald’s Siler City, NC 2019–2022
Assisted customers with orders and ensured positive experiences
Maintained cleanliness and organization
Worked efficiently in high-volume service periods
Supported team goals and performance standards
Warehouse Associate :
Manpower (Assigned to Procter & Gamble) 2022
Worked in fast-paced production and packaging environment Assembled boxes and prepared products for shipment Maintained productivity during long shifts
Followed safety procedures and production guidelines EDUCATION :
High School Diploma
Jordan-Matthews High School
Graduated: 2022
ADDITIONAL STRENGTHS :
Strong interpersonal and communication skills
Reliable, punctual, and professional
Positive attitude and strong work ethic
Committed to continuous learning and
improvement
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