Administrative Virtual Assistant with 6+ Years in Pharma

MONICA M. DIONNE

Objective- I have * years in the Pharmaceutical Industry.

The therapeutic area that I have worked in is Cardiology, Immunology, Diabetes, Obesity, Respiratory, Oncology, Neuroscience, HEOR.

KEYWORD SUMMARY

• Fast learner with excellent time management skills.

• Multi-tasking and Interpersonal skills.

• Proficient with Microsoft Word, Outlook Express, Lotus Notes, Group Wise, Novell, IMPACT, SAP, SMS SQ, ERP/JDE Edwards, Oracle Clinical, CTMS.

• Administrative Expertise.

• Receiving, Inspecting, Auditing

• Excellent Communication Skills

• Client Relations

• Material Control

• Purchasing

• Inventory Management

• GMP certified

• Organizational Skills

• Excellent Work Ethic

• Data entry

EDUCATIONAL BACKGROUND

BUCKS COUNTY TECHNICAL SCHOOL — Fairless Hills, PA

• Major in Industrial Chemistry

• Technical Degree — Equivalent to an Associates Degree

• Analytical chemistry, gas chromatography, organic and inorganic chemistry,

• Spectrometry, plastics technology.

• Medical Billing Course- Princeton, New Jersey

Clinical Supplies Course- 1/31/2008

Adaptive Clinical Trials

Basic Clinical Trial Course 3/18-3/20/08

PERI Course 6/08

PROFESSIONAL EXPERIENCE

Global Student Services of America LLC. 2010- present Data Analyst

• Update client databases.

• Trained and mentored new personnel in a fast-paced setting.

• Expedited purchase orders, data entry

• Updated information in SAP.

Global Language Service Networks Inc. 2010- 2015

• Executive Director

• Managed schools, employees, contractors

• Liaison with countries around the world

• managed financials

Aerotek Inc- Plainsboro, NJ 07/09 to 2010

Contracted at Bristol-Myers Squibb

• Process contracts

• Update databases

• Track enrollment

• Place drug orders

• Keep all regulatory documents up to date.

• Maintain Clinical Trial Spreadsheets.

• Maintain Clinical Studies from start to finish that were assigned to me.

• Attend country head meetings with the clinical team.

• Liaison with clinical team.

Research Pharmaceutical Services- Fort Washington, Pa 5/08 to 9/08 Research Pharmaceutical Services- Contracted in Merck

• Placed drug supply orders into the SAP System for domestic and international shipments.

• Provided Regulatory Approval for international countries around the world.

• Inventory management & Data Management in the MRP/ERP System.

• Created Stock Transfer Orders in JDE/ERP System.

• Lainson with Clinical Supplies Program Managers Daily on current needs.

• Resolved customer service issues domestically and internationally.

• Responsible for all customer service issues internally.

• Assessing/ evaluating patient enrollment data in the CTMS System.

• Tracked enrollment in CTMS.

• Responsibility for the planning, packaging, and distribution of drug supplies in JDE/ERP.

• Monitors all data in CTMS on sites coming on board.

• Maintained clinical trial spreadsheets for all protocols assigned.

• Prepared Documents for Regulatory Approval.

• Maintained confidentiality at all times.

• Verified pricing and shipping dates.

• Provided shipping documentation domestically and internationally.

• Coordinated all drug shipment orders domestically and internationally.

• Reacts well under pressure when emergencies arise.

• Checked for updates in the WRC System.

• Responsible for Drug Distribution worldwide.

• Updated information in the ERP/JDE Edwards System Aerotek- Lawrenceville, NJ 04/07 to 5/08

Drug Supply Coordinator- Contracted at Bristol-Myers Squibb in Lawrenceville, NJ

• Set- up the IVRS System from the beginning of a study then maintained it.

• Responsible for all drug distribution worldwide domestically and internationally.

• Responsible for all drug shipment issues domestically and internationally.

• Placed domestic and international orders in the SAP system.

• Inventory and order management of clinical supplies worldwide.

• Maintains clinical supplies tracking for all protocols assigned.

• Principle liaison for CSO, Clinical, and Regulatory Departments.

• Was responsible for getting the Green Light Approval to ship drugs to the sites worldwide. Notified all parties when the Green Light was obtained.

• Provided customer service updates to all personnel on drug shipments domestically and internationally.

• Responsible for getting import and export waivers for international shipments.

• Provided packing lists when requested domestically and internationally.

• Made sure all documents are in place for drug shipments. RHO CONSULTING INC. — Hillsborough, Pa 05/06 to 02/07 Database Analyst- Wyeth Pharmaceuticals in Collegeville, Pa.

• Worked with all Pharma, Biotech, Nutritional and CHC manufacturing sites in all regions.

• Verified supplier and material data in the Supplier Management System (SMS).

• Resolved all customer service issues domestically and internationally related to updates provided by suppliers.

• Provided customer service training to internationals.

• Ran international meetings weekly to provide updates.

• Worked on a Validation Project which included Phase 1 & Phase 2.

• Submitted web-based surveys to verify supplier/material Information collected by suppliers.

• Reviewed returned surveys and followed up with suppliers.

• Summarized discrepancies and communicated them to sites.

• Upon written site confirmation, entered data into SMS.

• Maintained supportive documentation.

• Updated information in SAP.

• Tracked supplier information.

ACCULOGIX INC. — Bristol, PA, 05/04 to 02/06

Returns Technician

• Inspected, audited, and received controlled and non-controlled drugs.

• Provide customer service and interacted with Project Managers and Supervisors on a consistent basis.

• Worked with project managers to resolve all drug shipment issues domestically and internationally.

• Support administrative and technical initiatives.

• Update client databases.

• Trained and mentored new personnel in a fast-paced setting.

• Successfully established a new department.

• Took a lead role in daily operations.

• Partnered with Information Technology staff members to

• Debug the computer system; upgrade the department to a new version of software.

• Worked with management teams to introduce newly approved

• Protocols.

• Managed and processed protocols for such clients as:

• Shire, Scios, Sanofi Aventis, Purdue, Bristol Myers Squibb, Celgene, and Covance.

• Worked in CTMS database system.

• Created incident reports and implemented corrective actions.

• Data Management in Lotus Notes System.

NYLOMATIC, INC. — Fallsington, PA, 02/95 to 11/98

Administrator/ Purchasing

• Expertly managed diversified administrative and Customer-related tasks to support well-executed operations.

• Inventory management, order management, material control, and Contract Negotiations, purchasing.

• Resolved all customer service issues related to material release dates,

• Initiated and developed relationships with customers.

• Implemented accurate data entry processes.

• Maintained MSDS documentation.

• Scheduled production.

• Collaborated in the development and testing of a new scheduling program that was customized to meet plant needs.

• Expedited purchase orders, data entry.

Contact this candidate