Career Navigator with Case Management Expertise

RHODESIA TUREAUD

Slidell, LA 704**-*-***-*** **49 ********@***.*** WWW: Bold Profile

Career Navigator, 06/2023 - Current

Goodwill Industries – New Orleans, LA

•Maintain over 200 Cases per month

•Worked with participants to create an (ICP) Individual Career Plans

•Monitored participants results for over 500 participants

•Coordinated services with other agencies, community-based organizations, healthcare professionals, and housing agencies to provide useful benefits to clients.

Case Manager, 07/2019 - 06/2023

American Red Cross Volunteer – New Orleans, LA

•Worked well in a team setting, providing support and guidance.

•Applied effective time management techniques to meet tight deadlines

•Managed time efficiently in order to complete all tasks within deadlines.

•Managed approximately 1000 incoming calls and emails per month from participants.

Enrollment Specialist, 02/2011 - 07/2021

Safe Link – New Orleans, LA

•Met with participants to provide information about available products and policies.

•Generated leads through cold-calling, networking and other outreach methods.

•Created sources for continuous referrals within community for more than 15,000 participants

•Coordinated services with other agencies, community-based organizations, and healthcare professionals and housing agencies to provide useful benefits to clients.

Case Manager, 10/2004 - 02/2011

The Salvation Army – Gulfport, MS

•Developed and implemented comprehensive case management plans to address client needs and goals.

•Coordinated services with other agencies, community-based organizations, and healthcare professionals and housing agencies to provide useful benefits to clients.

•Assisted over 1000 participants per month in navigating housing, legal services and public benefits to gain access to valuable resources.

•Monitored participants progress and tracked client services to provide crisis interventions.

Case Coordinator, 04/2002 - 09/2004

United States Navy, Fleet Readiness Center – Belle Chasse, LA • Documented each participants activity in program-specific databases.

•Managed over 1500 assigned cases and projects by 2004.

•Checked quality of 1500 case activities against established standards.

•Assisted individuals and families in setting up deployment options and services in Navy.

Education

Master of Science in Management and Leadership

Western Governors University- Salt Lake City, UT

October 2023-October 2024

Bachelor of Science General Studies, Psychology

William Carey University- Hattiesburg, MS

January 2005- May 2008

Skills

Office Administration

Case Management

Logistics

Regulatory Compliance

Strong Organizational Skills

Filing Systems

Certifications and Licenses

Class A Driver’s License

State of Louisiana- New Orleans, LA

January 1993- Present

Career Navigator/ Career Specialist Certification

Courser Studies- New Orleans, LA

May 2025- June 2025

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