Independent Insurance Adjuster with Customer Service Focus
Resume:
KELLY RICHARDSON
Kellytianarichardson5@gmail Las Vegas, NV
Motivated with a very strong customer service background. Works well with others. Out going and learns quickly. Welcomes change and opportunity for growth
career objective
experience
EXTERNAL CLAIMS ADJUSTER
TheBest claims Solutions, Irving, Tx
Answering incoming calls working claims to
the fullest in a group setting, booking
rentals, setting up repair facilities, task
work, different payouts to insured and
claimant on the claim, closing claims,
making sure that both claimant and
insured receive any communucations
about the claim
Nov 2022 - Mar 2023
TOTAL LOSS AUTO ADJUSTER
Pilot Catastrophe Services Inc, Fort Worth,
TX
Out going calls, working claims from open
to close, paying out our Insured, finding
vehicles and getting them to the tow yard
for inspection, making sure all title
paperwork has been gathered and
attached to the claim, sending out any
paperwork or letter to the insured
regarding claim
Oct 2022 - Nov 2022
CUSTOMER SERVICE REPRESENTATIVE
LA business personnel, Hawaiian Gardens,
California
Taking 100 plus calls a day
Making sure clients had all paperwork
needed for their case
Giving all information and updates to the
client when calling in
Oct 2021 - May 2022
Jun 2022
INSURANCE ADJUSTERS LICENSE IN
INSURANCE ADJUSTER
Texas all lines prelicensing course,
Hawaiian Gardens, CA
Jan 2006
CERTIFICATE IN COSMETOLOGY
University Beauty College,
Los Angeles, CA
Jan 2006
HIGH SCHOOL DIPLOMA
Pasadena High School,
Pasadena, CA
MEDICAL ASSISTING
Northwest Vocational College,
Pasadena, CA
East Los Angeles College,
Monterey Park, CA
NURSING
Some College,
US
education
Cindy out any correspondence that may be
needed by the client or anything we may
need returned back to us for the case
PACKAGE HANDLER
Fedex, Anahiem, California
Loading and unloading 18 wheelers
Scanning packages as they came off the
truck, making sure they got on the correct
conveyor belt
Scanning small packages in the small area
Making sure all small packages after
complete scanning has been taken to the
correct department
Oct 2020 - May 2021
HOME HEALTH, CLARK I
Kaiser Permanente, Los Angeles, California
Answering the phones for hospice
palliative, and home health care
Making sure that the field staff had their
booklets and all paperwork needed for
each appointment daily
Making sure that all staff turned in DARS
Tracking DARS on Excel spreadsheet for
daily patient numbers from each field staff
representative
Nov 2011 - May 2019
MEDICAL APPOINTMENT CLERK
Kaiser Permanente, Los Angeles, California
Call center setting
Expected to meet talk time whole time and
not ready. Time in an eight hour shift.
Taking over at least 100 calls a day
Sending messages to departments and
doctors for Patience
Scheduling appointments for Patience
Calling over to different departments to
resolve whatever issue a patient may have
or get further help with the patient's issue
Oct 1999 - Nov 2011
skills
• Healthcare management Home healthcare management Safety and health standards
•
certifications
• Texas All lines adjuster • Mississippi adjuster
• Alabama adjuster • Michigan adjuster
• Kentucky adjuster • Oklahoma adjuster
• Minnesota adjuster • Rhode island adjuster
• Indiana adjuster • North Carolina adjuster
• South Carolina adjuster • Georgia adjuster
• Florida adjuster
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