Seasoned Social Services Professional with 25+ Years Experience

Charrisse V. Hart, MSW, CSW

Orlando, FL ***** 407-***-**** **********@******.***

Professional Summary

Social services professional with 25+ years of experience delivering client-centered support across child welfare, juvenile justice, foster care, mental health, and community programs. Proven leader and advocate skilled in case management, service coordination, crisis intervention, documentation, and court collaboration. Committed to ethical practice, cultural humility, and positive client outcomes. Core Competencies

Case Management Client Advocacy Crisis Intervention Psychosocial Assessment Service Coordination Care Planning Court Reporting Home & School Visits Family Engagement Community Outreach Documentation & Compliance Interdisciplinary Collaboration Trauma-Informed Care Confidentiality Program Administration Professional Experience

Administrator — Department of Human Services, St. Thomas, VI 07/2017 – 08/2025 - Directed program operations supporting children and families in compliance with federal and local regulations.

- Developed policies to improve service delivery, accountability, and client outcomes.

- Coordinated fiscal, personnel, and operational functions across divisions.

- Served as liaison to community partners, ensuring continuity of care. District Manager — Department of Human Services, St. Thomas, VI 05/2008 – 07/2017 - Oversaw social service programs and supervised multidisciplinary staff.

- Reviewed case reports, ensured documentation compliance, and addressed escalated client concerns.

- Assessed training needs and delivered staff development. Social Worker III — Foster Care & Protective Services, St. Thomas, VI 01/2006 – 05/2008 - Managed complex child welfare caseloads involving abuse, neglect, and family instability.

- Conducted family and group interventions; coordinated services with courts, schools, and agencies.

- Prepared court reports and represented the department in hearings. Education Specialist — Childcare & Regulatory Services, St. Thomas, VI 09/2004 – 01/2006 - Conducted childcare center assessments and ensured regulatory compliance.

- Planned and coordinated provider training based on assessed needs.

- Prepared reports aligned with federal guidelines. Social Worker II — Juvenile Justice, St. Thomas, VI 11/2000 – 09/2004 - Provided counseling to minors and families.

- Coordinated court-ordered services and monitored compliance.

- Conducted home and school visits.

Social Worker I — JOBS Program, St. Thomas, VI

04/1997 – 11/2000 - Supported TANF clients in removing barriers to employment.

- Provided individual and family counseling and follow-up services. Residential Counsellor / Adolescent Worker — Sea View Adolescent Rehabilitation Unit, St. Thomas, VI

08/2004 – 07/2017 - Delivered therapeutic support to adolescents with psychiatric and behavioral challenges.

- Facilitated groups, documented progress, and collaborated with clinical teams.

- Maintained safe, structured, and supportive treatment environments. Community Outreach Worker — Department of Mental Health, St. Thomas, VI 10/1995 – 09/1996 - Provided outreach, referrals, and crisis support following Hurricane Marilyn.

- Assisted displaced students and families with access to services. Counselor — Department of Education, St. Thomas, VI 01/1994 – 09/1995 - Counseled at-risk elementary students to improve academic and social functioning.

Education

Master of Social Work (MSW)-Norfolk State University Bachelor of Arts in Psychology-University of the Virgin Islands Medical Billing and Coding-Penn Foster (Currently attending) Licensure & Certification

Certified Social Worker (CSW) — Department of Licensing and Consumer Affairs, 2023 Professional Strengths

Client Advocacy • Ethical Practice • Cultural Sensitivity • Leadership • Communication • Problem Solving • Documentation Accuracy • Collaboration References

Available upon request

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