Motivated Customer Service Leader with Operations Focus
Resume:
ALISSA KELLEY
405-***-**** Oklahoma City, OK
Professional Summary
Motivated and reliable professional with diverse experience in customer service, team leadership, facility supervision, and sales. Known for strong interpersonal skills, effective problem resolution, and the ability to foster productive team environments. Actively pursuing a business degree to enhance management and leadership capabilities.
Work Experience
Jewelry Consultant
Kay Jewelers – Oklahoma City, OK
2024 – Present
• Built trusting relationships with customers to drive repeat business and increase sales.
• Provided product education and guidance to help clients make confident purchases.
• Maintained store presentation and supported team sales goals.
Gym Supervisor
Southern Nazarene University (SNU) – Bethany, OK
2023 – 2024
• Oversaw facility operations and ensured a safe, clean workout environment.
• Led and trained a team of staff to maintain gym standards and assist guests.
• Managed incident reports and resolved customer issues effectively.
Flex Representative
Hertz Rental Car – Oklahoma City, OK
2022 – 2023
• Delivered fast-paced customer service under high-volume conditions.
• Coordinated vehicle availability and managed rental contracts.
• Resolved customer concerns to ensure satisfaction and loyalty.
Server
Braums Ice Cream & Dairy Store – Oklahoma City, OK
2020 – 2021
• Provided friendly, accurate service in a fast food environment.
• Maintained cleanliness and efficiency during peak hours.
• Balanced multiple responsibilities with customer satisfaction as a priority.
Skills
Facility Management, Team Leadership & Management, Staff Development & Evaluation, Verbal & Written Communication, Relationship Building, Conflict & Problem Resolution, Organization & Time Management, Report Writing
Education
Some College Coursework – Business Administration
Southern Nazarene University 2023 – Present
High School Diploma
Graduated: 2022
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