Customer Service Leader with 15+ Years Experience

Stanley Pope

**** **** ****** ****** *****, MD **785 202-***-**** ****.******@*****.***

Objective: Dedicated professional seeking employment with a company that provides opportunities for growth and leadership. Looking to execute my 15+ years of customer service in a well deserving company that challenges me but allows me freedom to use my professional judgment, organizational skills, and intellect to problem solve. Ambitious self-starter who offers superior communication skills; listening, oral and written; while maintaining emphasis on the highest quality of consumer service and time management. Seeking a company that prides themselves on good ethics, hard work, and dedication where I can build a lasting career.

Qualifications:

Independent, self-starter, highly motivated to problem solve in a competitive work environment.

Bringing forth teamwork and dedication to high paced/goal oriented work environment.

Proficient with Microsoft Office, Accounts Payable/Receivable, Data Entry, Record Keeping, Ledger, Interpersonal skills, Numerical competence, detail oriented, Public Relations, Evacuation Procedures, Arrests, Search & Seizure, Laws, Codes, Regulations and Ordinances, First Aid / CPR, Handling Difficult People, Liability / Legal Aspects, Maryland Small Arm Certified

Education:

Saint Paul’s College- Professional Development & Technical Summary Business Administration & Accounting

Work Experience

Professional Experience Uber - 2015 ~ Present Independent Contractor

• Pick up clients and drive them to events and destinations such as weddings, meetings, celebrations, hotels and transportation centers.

• Help clients load and unload luggage and carry these items into hotels and airports.

• Collect payments for clients and provide change and receipts when asked.

• Writes daily reports summarizing all activity during shift.

Butler Security, Inc. - 2013 ~ 2015 Security Guard (Armed)

• Provides access control to the facility, including badge and package inspections

• Performs interior and exterior patrols of the building inspecting all exits, alarm panels and emergency equipment.

• Observes and reports security and safety hazards or any other unusual incidents.

• Writes daily reports summarizing all activity during shift.

American Psychological Association - 2011 ~ 2013 Facilities Service Coordinator

• Processed high volumes of incoming and outgoing mail

• Delivered mail and packages, following applicable distribution procedures

• Completed large numbers of reprographics requests according to job ticket instructions.

• Bound, cut, and/or assembled reprographics jobs as necessary

• Set-up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed

• Assisted with reception coverage, including managing multiple phone lines and visitor check-in

• Coordinated workflow within the team, including prioritizing jobs and delegating duties to associates

• Monitored work flow to ensure jobs are completed efficiently, accurately and within deadlines.

Carefirst Bluecross Blueshield - 1998 ~ 2011 Broker Services Representative

• Explained policy provisions, made recommendations, and assisted with the implementation and maintenance of coverage.

• Calculated premiums and establish payment method.

• Customized insurance programs to suit individual customers, explained policy requirements, including any necessary medical examinations and the completion of appropriate forms.

• Called policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

• Contacted underwriter and submit forms to obtain binder coverage. • Maintained records and handling policy renewals.

Customer Service Representative

• Assisted potential customers evaluated and judged the merits of various plans to help them select the most appropriate type of coverage for their individual needs.

• Described the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches.

• Interpreted the terms of individual policies and offering suggestions to consumers on comparing different covered treatment options.

• Answered questions with regard to premium payment and billing.

• Explained statements, helped customers understand various pieces of insurance paperwork and with regards to insurance premium payments.

• Helped troubleshoot specific financial issues and directed customers to the most appropriate person within the organization.

Credentialing Specialist

• Processed and filed reports, confirming provider's information with accrediting and licensing agencies and maintained a database of provider and client information.

• Assisted insurance agents to supply them with physician and client information and request reimbursement for services rendered to insured clients

References available upon request

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