Experienced Dispatcher and Home Care Support Professional

Shannon King

Fort Worth, TX

*****************@*****.***

+1-682-***-****

Professional Summary

Reliable and detail-oriented professional with 9+ years of experience in home health support and dispatch coordination. Strong communication skills, scheduling expertise, and the ability to work independently in fast-paced environments. Experienced in handling calls, managing appointments, assisting clients, and maintaining accurate documentation. Seeking a remote position where I can contribute organization, professionalism, and excellent customer service.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

Remote

May 2022 to December 2025

Managed daily scheduling for staff and appointments Answered high-volume inbound and outbound calls

Coordinated service requests efficiently

Updated customer information and job details in system Resolved scheduling conflicts quickly and professionally Maintained accurate digital records

Various clients

Clients private care-Fort Worth, TX

February 2016 to November 2022

Provided compassionate in-home care to elderly and disabled clients Assisted with daily living activities including bathing, dressing, and grooming Monitored vital signs and reported changes to supervising nurses or family members Prepared meals according to dietary needs and assisted with feeding when required Performed light housekeeping to maintain a clean and safe living environment Offered companionship and emotional support to promote mental well-being Followed individualized care plans with accuracy and professionalism Maintained client confidentiality and respected personal dignity at all times Home Health Aide (HHA) Certification

CPR / First Aid

Education

human social services (Bachelor's degree)

Bryant & Stratton College-Online-TX

August 2024 to Present

Real Estate (state tx home inspector)

Stratford University-Remote

December 2023 to Present

Medical admission (Associate's degree)

Ultimate Medical Academy-Tampa

2015 to 2017

Associate's degree

Upper secondary education

Skills

• Food management

• Loan processing

• Writing skills

• Warm calling

• Sales

• Fleet management

• Financial services

• Notion

• EMR/EHR

• PPM tools

• Mac OS

• Basic math

• Problem management

• Tableau

• Pallet Jack

• Multitasking

• Cleaning Experience

• Windows

• Editing

• GPS

• ERP systems

• TypeScript

• Outbound sales

• Photo editing

• Virtualization

• Relationship management

• Sourcing

• Organizational skills

• Google Suite

• Slack

• Outdoor work

• FileMaker

• Filing

• Events management

• Food handling

• Field service

• AS400

• Data entry

• Supervising experience

• Personal assistant experience

• HIPAA

• Data management

• Administrative experience

• Solar sales

• Call center

• Freight

• Supervised learning

• WAWF

• Media sales

• Cybersecurity

• Analytics

• Retail sales

• SDLC

• Customer relationship management

• Marketing

• Forklift

• Patient monitoring

• Lead generation

• Machining

• Loom

• Pivot tables

• Customer support

• DevOps

• Recreational therapy

• Typing

• Digital marketing

• Care plans

• Customer service

• Information security

• Java

• React

• Budgeting

• TCP/IP

• Assistant manager experience

• Project coordination

• Hazmat

• MySQL

• Business Basic

• POS

• Loss Prevention

• Management

• Produce Experience

• Computer Skills

• Schedule management

• Microsoft teams

• Estate planning

• Cloud architecture

• Technology sales

• Microsoft SQL Server

• Product demos

• VoIP

• Cold calling

• Shipping & receiving

• Inbound marketing

• Web services

• SEO

• Executive administrative support

• EHR systems

• Compliance

• Ethernet

• Home care

• Fair Housing regulations

• Cloud storage

• Energy sales

• Supply chain management

• Patient service

• Continuous improvement

• Telecommunication

• PeopleSoft

• Computer networking

• InVision

• Data analytics

• DHCP

• Store management

• Direct sales

• Paralegal experience

• Clinical research

• Salesforce

• Microsoft Office

• Financial analysis

• Case management

• Account management

• Restaurant experience

• Microsoft Word

• Microsoft Excel

• Load & Unload

• Phone etiquette

• Typography

• Photo manipulation

• Discharge planning

• Food safety

• Negotiation

• Nursing

• home inspection

• Cash Handling

• Social work

• Customer retention

• Communication skills

• Senior care

• Office experience

• OPERA

• Upselling

• Supply chain

• Profit & loss

• Data collection

• Cash handling

• Data analysis skills

• Intermediate Excel Skills

• Sales management

• Software troubleshooting

• Documentation review

• Network monitoring

• Big data

• Manufacturing

• Food service

• Microsoft SharePoint

• Computer Operation

• Schematics

• Recruiting

• Patent law

• Microsoft Dynamics GP

• Team management

• Work from home

• Quality control

• Memory care

• Telemarketing

• Research

• Canvassing

• Nutrition

• Fashion retail

• Leadership

• Social listening

• PCI

• Personal injury law

• Caregiving

• Digital collaboration

• Research & development

• Warehouse management

• Construction

• Serving

• Data center experience

• VPN

• Microsoft Outlook

• QuickBooks

• Conflict management

• Inside sales

• Social media marketing

• Packaging

• Databases

• Phone inquiries

• Zoom

• Retail Sales

• Medical records

• Data Warehouse

• Shipping & Receiving

• Freight Experience

• FTP

• Customer Service Experience

• Front desk

• HR sourcing

• Project management

• Outbound calling

• Asana

• Ellucian

• Hospitality

• LIHTC

• Data warehouse

• Medical scheduling

• Debits & credits

• Merchandising

• Double entry bookkeeping

• Transportation management systems

• Sewing machine

• Machine learning

• Materials handling

• Proofreading

• Post-production

• Video editing

• Medical billing

• ATS

• Power Pivot

• Dispatching

• Computer Networking

• Microsoft Publisher

• Microsoft Outlook Calendar

• Outside sales

• Help desk

• Load & unload

• Product development

• Computer skills

• Cash register

• Medical terminology

• Mobile devices

• Guest services

• Vital signs

• Time management

• English

• Social media management

• Audio and Video Processing

• Trello

• Warehouse Experience

• Senior leadership

• Appointment scheduling

• Inventory Control

• Cashiering

• B2B sales

• Logistics

• Commercial Cleaning

• Order Picking

• Closing sales

• Organization design

• MPLS

• Live chat

• Project management software

• Workday

• Sports coaching

• Zendesk

• CRM software

• E-commerce

• Calendar management

• Business requirements

• Color theory

• Business Requirements

• Property leasing

• Analysis skills

• Hotel experience

• Process improvement

• Adobe Acrobat

• Retail management

• SharePoint

• Microsoft Powerpoint

• Clinical trials

• Operating systems

• HIPAA compliance

• Interviewing

• Human resources

• HVAC

• JavaScript

• Cooking

• Handling customer inquiries

• Business development

• Tebra

• Property management

• Transcription

• Technical sales

• Screen sharing

• Patient observation

Certifications and Licenses

Certified Bookkeeper

ASE Automobile Service Consultant Certification

EPA Certification

Certified Supply Chain Professional

EPA Universal Certification

Driver's License

Professional In Human Resources

CDL A

Hazmat Endorsement

Certified Home Health Aide

CPR Certification

First Aid Certification

Contact this candidate