Administrative Executive Assistant with 10+ Years Experience
Resume:
Edith Hernandez
New Milford, CT *****
***********@*****.***
SUMMARY
I am a highly motivated and
dedicated Administrative Assistant
with over ten years of experience in
the administrative sector. In one of
my previous positions, I was
responsible for executing
administrative processes while
managing comprehensive business
operations, as well as overseeing
social media and marketing
campaigns. I possess exceptional
communication and presentation
skills, which allow me to articulate
my ideas to both internal and
external stakeholders effectively.
My strong sense of responsibility,
unwavering ethical standards, and
professionalism make me a highly
dependable candidate. I am
proficient in Microsoft Office, which
makes me a valuable asset for any
office support role. I am eager to
contribute to your team and help
the company achieve its goals.
SKILLS
• Project coordination
• Expert in office
• Inventory oversight
• Leadership
• Goal-oriented
• Documentation skills
• Processes and procedures
• Quantitative skills
• Supervision
• Friendly, positive attitude
EXPERIENCE
RESOURCES CENTER FOR INDEPENDENT LIVING (RCIL) – Caregiver in Home Service
04/2025 – Current (Part-time)
• Providing daily care and support encompasses a variety of tasks essential for the well-being and quality of life of individuals with autism and other disabilities.
• Providing emotional support and understanding is a fundamental aspect of caregiving. To effectively address the emotional needs of individuals with autism, it is essential to offer comfort, reassurance, and a safe emotional environment characterized by empathy, patience, and the ability to remain calm in challenging situations.
• Managing stress and burnout is crucial for
maintaining sustainable caregiving.
• Maintaining personal health and well-being.
• Promoting social interactions that include setting up playdates
• Enhancing communication with family members and others COHEN & SIEGEL LAW FIRM – Deposition Coordinator
08/2024 – July 2025 (Full-time)
• I am responsible for managing and coordinating legal deposition schedules. I organize the legal files on Filevine software with attention to detail and handle documentation and
communications efficiently.
• Arrange venues and schedules for meetings between all of the individuals who will be contributing to tasks
• Write internal communications documents, including handouts and emails, to inform team members of essential notices.
• Willingness to manage multiple tasks simultaneously and adhere to guidelines, budgets, and deadlines.
• High computer skills, especially email, spreadsheets, and presentation creation software.
• Cooperative and communicative attitude with executive staff, managers, and employees.
• Part of my job is as a receptionist, where I manage incoming calls and direct them to the appropriate departments.
• Schedule appointments and maintain staff calendars.
• Manage administrative tasks like filing, data entry, and correspondence.
EDUCATION AND
TRAINING
2023
Certificate of CNA Course
Completion
Nursing Courses Online By Sean
Storm
New York - USA
2011
Master Diem Marketing
Escuela De Alta Direction Y
Administración EADA,
Barcelona - Spain
2011
International Certificate
Marketing
Pontificia Católica of Peru
University, Lima - Peru
2002
MBA Epidemiology
San Marcos University, Lima - Peru
1998
Register Nurse
Hermilio Valdizan University,
Huanuco - Peru
JEC DISABILITY MANAGEMENT - Examination Coordinator 12/2022 – 07/2024
• For film retrieval, I contacted the facility with valid authorization, coordinated the pay for the films, and sent them for review
• Follow up on retrieval records and tracking to expedite processing.
• Provided customer service for inbound and outbound calls, answered questions, and provided essential troubleshooting assistance. I continuously achieved the highest stat ratings for my team, including calls per hour, low call time, and customer satisfaction.
NATIONAL SUPERINTENDENCE OF HEALTH - Supervision Specialist 06/2013 - 01/2020
• Managed the supervision of health institutions across my home country; the evaluations adhered to the national health standards for each department according to their category.
• We assess compliance with our standards, as well as the relevant standards set by the Peruvian Health Minister and various international protocols.
• Includes an objective evaluation of standards compliance, along with strategies and structures for improvement.t Ensuring that all hospital policies and procedures are adhered to, including infection control protocols and safety measures.
• Ensure that the hospital staff protocol guarantees patients receive high-quality care.
• The primary goal of these supervisions is to identify risk points and safety concerns across various levels and types of care, treatment, or services.
• Then, alongside the facilities, we concentrate on critical issues pertinent to the organization, including clinical services provided and high-risk, high-volume patient populations.
• Each year, we have revised our standards to align with national health laws, emphasizing organizational systems and processes that are fundamental to the provision of safe and high-quality care.
• Standards are based on evidence tied to structures and processes that lead to better care.
• They encompass patient rights and education, infection control, medication management, and the prevention of medical errors.
NATIONAL SUPERINTENDENCE OF HEALTH – Manager of the Production Area
10/2016 - 12/2017
• Established guidelines and procedures for resolving all assigned cases by regulatory timeframes.
• Electronically managing and distributing cases to the appropriate departments.
• Gathering information from internal departments and following up to ensure that timeframes are met.
• Requesting, reviewing, sorting, and preparing medical records related to denied or modified authorizations.
• Maintaining compliance with regulatory timelines and notification requirements for case resolution and measuring adherence to them.
• Thoroughly documenting clear case notes in our database.
• Tracking receipt and resolution of cases and communicating the resolution to all parties involved.
PACIFIC INTERNATIONAL HEALTH INSURANCE COMPANY - HEALTH CUSTOMER SERVICE EXECUTIVE - PRODUCT ANALYST
01/2001 - 05/2013
• During my time in the company, I have worked in three different areas: International Case Management, Executive of Southern Cooper Corporation Client, and Medical Audit Department.
• International Case Management: Analyzes medical referrals, appointments, and overall hospital procedures and regulations by assessing specialty care referrals for appropriateness, covered benefits, and approved surgeries, medical procedures, laboratory tests, radiology exams, and pharmacy services.
• Examine past and current medical care practices for patterns, trends, and occurrences of resource over-utilization in the provision of medical care.
• Collaborated with departments, including the International Insurance Company, Executive Management, Resource
Management, Medical Records, Patient Administration, Auditors, and patient care teams.
• Complete documentation of medical records and data reporting
• Executive of Southern Copper Corporation Client: Coordinate meetings and manage calendars, compile data to prepare documents or presentations, serve as a representative for the assigned executive, and handle incoming and outgoing phone calls, emails, and correspondence on behalf of the executive.
• Arrange travel plans, prepare presentations and reports, and organize office documentation.
• Medical Audit Department: Traveled across the country to engage with our customers in the corporate environment. Ensured all queries were handled efficiently. Completed daily reports. Prepared presentations for team meetings each day. ACCOMPLISHMENTS
• Resolved product issues through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 10 staff members.
HOBBIES
• Sport: female football in a central or lateral defense position (I was team captain). Swimming.
• Adventures like paragliding, surfboarding, and canoeing.
• Cinema: biographical films (I immerse myself in learning more about each story or character), action, comedy, and how to avoid romantic ones.
• Reading: my last book was The Baltimore by Joel Dicker, Dracula by Bram Stoker
• Volunteer at Sustainable Sleepy Hollow – Westchester Community since 2022.
LANGUAGES
English:
Full Professional
Spanish:
Native/ Bilingual
.
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