Medical Administrative Assistant with 30+ Years Experience

Angela W. Neal

**** ********* *****

Charlotte, NC 28212

Mobile: 704-***-****

Email:

***********@*****.***

Resume Headline: Career Professional/Medical Administrative Assistant OBJECTIVE: To obtain a partnership with a company that takes great pride in outstanding customer service, as well as appreciation for qualified and experienced employees. My experience in customer service has spanned over 30 years in the medical field. I understand the importance of individual needs and pride myself on my communication skills. I have obtained the knowledge necessary to effectively manage all aspects of any front office duties. To be with a company where these skills will allow me an opportunity to advance is my goals. I am a self-starter that takes pride in the completion of all tasks that may be set before me. EXPERIENCE: 05/2012 – Present MyEye Dr. Charlotte, NC Optometric Technician

Assist doctor in patient care, by patient work ups. Access patient vision by Snellen Eye Chart. Autorefractive protocol, Screening for Glaucoma, color blindness, peripheral testing and Retinal scans. Administer and coordinate training for patient use of contact lens. Data entry of charts and records for each patient into Electronic Healthcare Records (EHR) System. All while maintaining a key focus on customer service and care. 11/2004 – 5/2012 Eye Care Carolinas Charlotte, NC

Administrative Assistant/Office Floater/Medical Billing-Coding Responsible for all front desk duties; which includes patient check-in and check- out, telephone triage. Insurance verification, doctor referrals, scheduling of appointments and recalling of appointments. I float in the following departments; optical, eye glass dispenses and assisting in patient frame styles. I was also the liaison between patient and Doctor as well as explanation of the procedures per doctor's orders. Insurance department; which included filing of insurance claims for major insurance companies.

5/2001 – 10/2004 Dr. Steven C. Moore Charlotte, NC Administrative Assistant/Office Floater

Front desk responsibilities which includes patient check-in and check-out. Insurance verification, doctor referrals, scheduling of appointments and recall of appointments. I float in the following departments; optical, eye glass dispense and assisting in patient frame styles. Contact lens; dispense contact lens, ordering of contacts and trial lens. Patient screening; medical history, glaucoma screenings, visual field technician and administer visual field tests. Must also explain all of the procedures per doctor's orders. Insurance Department; Filing of insurance claims for major insurance companies which include some of the following: Vision Service Plan, Aetna, United Health Care, Cigna, Medicare and Medicaid to name a few.

EDUCATION: 06/2021 PTP School of Charlotte, NC

Christian Education

Masters In Christian Education

Honor Role Student GPA 3.9

06/2018 PTP School of Charlotte, NC

Christian Education

Bachelors of Christian Education

Honor Role Student GPA 3.9

12/1986 Central Piedmont Charlotte, NC

Community College

Certification

Hospital Ward Secretary

Honor Role GPA 3.85

AFFILIATIONS: 10/2015 - Present DCC – Director

Christian Education

8/2016 - Present NC Baptist Assoc. Member

06/2021 – Present W.I.S.E President

1/2012 - 2015

SA Boys & Girls Club

Alumni Committee

SKILLS: Skill Name Skill Level Last Used/Experience Microsoft Word Intermediate Currently used/20 years LANGUAGES: Languages Proficiency Level

English Fluent - Full Knowledge

REFERENCES: Reference Name: Dr. Talaya Clark, MD

Company: Atrium Health-Biddle Point

Reference Title: General Practitioner

Phone: 704-***-****

Type: Professional

Reference Name: Julie Thompson

Company: Veterans Hospital

Reference Title: PA

Phone: 704-***-****

Type: Professional

Reference Name: Suzanne Johnson

Company:

Reference Title: Environmental Specialist

Phone: 704-***-****

Type: Personal

Reference Name: Rev. Roslyn Long

Company: Atlanta Public School

Reference Title: Teacher

Phone: 678-***-****

Type: Personal

Reference Name: Dr. Elva Cooper

Company: Charlotte Mecklenburg Schools

Reference Title: Retired Assist. Superintendent

Phone: 704-***-****

Type: Personal

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