Customer Care Leader - 20+ Years Remote Experience
Resume:
Jackson, OH *****
***********@*****.***
Justina Colwell
SKILLS
I am a hard-working, dedicated person, with awesome customer/patient care experience, who learns fast and tries to be the best at everything I am asked of. I have recently completed my 11 E-courses and 40 hour OhioMHAS training to become a PRS. I am currently waiting to take my test to become certified. I am also a certified STNA but my certification has expired. EXPERIENCE
Bostics New Beginning Financial Services LLC, Remote — Office Manager August 2025 - PRESENT
● Monitor customer’s credit scores and reports
● Advocate on the customer’s behalf to manage credit
● Contact customers and creditors using the Avaya System
● Keep detailed notes for every interaction with customers/creditors in CDM and our caseloads.
● I am in a manager position so I also oversee all employee’s work load and customer communications.
Live Facebook sales, Remote — Seller
April 2021 - Present(When needed)
● My best friend and I sell products on Facebook Live
● We keep a detailed hand written notebook of all customers and their orders
● Package and weigh each customers orders carefully
● Create invoices and Ship out each order to the customer InfoCision Management, Remote — Communicator
July 2023 - November 2023
● Answer inbound phone calls with the Citrix Coordinator System from customers for all different companies
● Used Google Teams for all communications with co-workers/supervisors
● Trained to answer FAQs about breaches that occurred for a handful of companies for Experian. Experian would have us enroll the individual into a credit monitoring account or to assist the individual with enrolling. Aquity Solutions, Remote — Patient Care Coordinator(PCC) March 2023 - November 2023
● For the first half of my employment I was trained to Scribe remotely for doctors
● The second half of my employment I was trained and worked as a PCC for CityMD(VillageMD)
● We used SalesForce and Athena to keep all our EMRs and send prescription refills for our patients.
Area Agency on Aging District 7, Jackson, OH — Home Health Aide(HHA)
October 2016 - December 2020
● Assisted my client with her ADLs
● House chores and cooking
● Dr. appointments and errands
● Assisted her with her medications and vitals
● Kept detailed notes on daily task and hours worked Subway, Gallipolis, OH — Sandwich Artist
May 2012 - December 2014
● Made subs for customers
● Cleaned restaurant
● Prepped food
● Used cash register and drive-thru
● Worked as a team
Spring Valley Marathon, Bidwell, OH — Cashier
July 2011 - August 2013
● Worked each shift alone
● Cashed out customers
● Cleaned store
● Used cash register
Gallipolis Developmental Center, Gallipolis, OH — Patient Care Technician(PCT)
January 2009 - August 2009
● Assisted the MRDD with their ADLs
● Kept detailed books for each resident
● Cleaned laundry
● Used PPE
● Done my rounds every hour
● Took the residents to work and appointments
Holzer Assisted Living, Jackson, OH — State Tested Nurse Aide(STNA)
January 2008 - December 2008
● Assisted residents with their ADLs
● Kept detailed books for each resident
● Kept residents company
● Used PPE
● Done my rounds every hour
EDUCATION
BuckeyeHills Career Center, Rio Grande, OH — Certified STNA August 2005 - May 2007
Became a Certified STNA and also trained in EKG and Phlebotomy Jackson High School, Jackson, OH — Diploma
August 2003 - May 2007
Graduated with a 3.2 GPA
AWARDS
Completed the Ebased Academy 11 E-courses for The Certified PRS Learning Plan and Completed the DBH 40-hour PRS training. My next step is to take the actual certification Exam as soon as all my completed certifications and background gets sent to me.
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