Administrative & Legal Support Specialist

Fretchiel E. Hoisington

Manassas, VA 571-***-**** **********@*****.***

Target Roles: Legal Administrative Assistant Administrative Assistant Records/Compliance Support

Administrative and Legal Support Professional

Professional Summary:

Detail-oriented administrative and legal support professional with 6+ years of experience in documentation management, records validation, client communication, and compliance-focused workflows across retail, e-commerce, and financial-service environments. Currently pursuing a B.S. in Legal Support and Services (Purdue University Global, expected graduation February 2027). Recognized for professionalism, confidentiality, accuracy, and reliable execution in fast-paced settings. Seeking remote or hybrid or in-person administrative/legal support roles.

Core Skills:

Administrative Coordination • Records Management • Document Control • Policy/Process Compliance • Data Entry Accuracy • Client Communication • Billing/Account Resolution • Contract-Related Processing Support • Team Training • Video Conferencing • Bilingual: English/Tagalog

Education:

Purdue University Global, Indianapolis, IN

Bachelor of Science, Legal Support and Services (Senior)

Expected Graduation: February 2027

Arellano University, Pasig City, Philippines

High School Graduate, 1996

Professional Experience:

Generalist Associate

Macy’s Retail Holdings, LLC, McLean, VA 2022 – Nov 2025

Provided administrative and customer support across multiple departments in a high-volume environment.

Maintained accurate transaction, pricing, and inventory records to support operational reliability.

Assisted leadership with documentation and merchandise organization to improve daily workflow efficiency.

Supported loss-prevention and policy adherence efforts through detail-oriented process execution.

BPO Generalist (Administrative & Client Support)

Concentrix, Teleperformance, Global Dominion Financing, Sterling Global Call Center, Manila, Philippines 2014 – 2020

Performed administrative and client support for e-commerce and financial-service accounts.

Managed and validated records/documentation to maintain compliance and data integrity standards.

Resolved billing, account, and contract-processing concerns with professionalism and discretion.

Trained and supervised team members on service standards, documentation quality, and KPI expectations.

Delivered timely resolution support across account/process issues while maintaining service quality.

Certifications:

Introduction to Contracts in Law – Alison Online Courses (2020)

Introduction to Legal Concepts in Law – Alison Online Courses (2020)

English for Business and Entrepreneurship – University of Pennsylvania / Coursera (2021).

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