Medical Billing & Patient Care Specialist

TYESHSA COBB, Medical Billing Specialist

Port Allen, 70767, US, +1-225-***-****, ***********@*****.*** SUMMARY Detail-oriented Medical Billing & Patient Care Specialist with extensive experience in healthcare administration and patient support. Over 5 years in roles including HR Manager and Community Health Worker, adept at streamlining operations and enhancing patient experiences. Proven track record of implementing compliance systems and personalized patient care plans that elevate health outcomes. Eager to leverage skills in medical billing and patient care at an innovative healthcare organization. WORK EXPERIENCE

HR Manager, Affiliated Heart2Heart Homecare Baton Rouge, US Spearheaded recruitment strategy, significantly reducing time-to-fill while enhancing candidate quality with measurable results. Instituted a compliance tracking system, ensuring regulatory adherence across all operations.

Formulated onboarding and training programs that shortened ramp-up time and bolstered staff retention.

Developed compensation and benefits processes, enhancing pay equity while controlling labor costs.

Operator, The Baton Rouge Clinic Baton Rouge, US

Administered multi-line PBX operations to effectively route high-volume calls and guarantee timely responses.

Resolved technical issues related to the PBX in collaboration with IT, minimizing downtime and service interruptions.

Executed emergency protocols by alerting staff to maintain patient and facility safety.

Delivered professional caller support and accurately logged messages to enhance interdepartmental communication.

Collaborated with the IT team to troubleshoot system issues, resulting in a more reliable communication infrastructure.

Community Health Worker, OPEN Health

Coordinated patient appointments with providers.

Assisted patients in accessing resources such as housing, bill payment, and transportation.

Conducted weekly check-ins with patients to monitor their needs and wellbeing.

Participated in daily morning huddles to discuss patient care. Collaborated with interdisciplinary healthcare team members to coordinate and deliver integrated patient care services.

Executed comprehensive assessments of patients' physical, emotional, and social needs to construct personalized care plans. Performed regular home visits to evaluate living conditions, identify potential hazards, and provide necessary interventions.

Cultivated strong relationships with local organizations to facilitate referrals for additional support services.

Maintained accurate documentation of patient assessments, interventions, outcomes, and follow-up plans implemented.

Conducted thorough assessments of patients' needs, culminating in tailored care plans that significantly improved health outcomes. Lab Clerk, THE BATON ROUGE CLINIC Baton Rouge, US

Welcomed and escorted patients to phlebotomy, enhancing sample collection flow and reducing wait times.

Prepared and distributed urine specimen containers, ensuring proper patient labeling and collection compliance.

Sustained laboratory supply inventory and restocked consumables to avert testing delays.

Assisted with test lookups and documentation to support accurate processing and timely reporting.

Crew Trainer/Cashier, McDonalds Restaurant Baton Rouge, US Facilitated front-counter and drive-thru transactions accurately while maintaining swift service during peak shifts.

Trained new crew members on cashier and customer service procedures, reducing errors and expediting onboarding time.

Addressed customer complaints effectively and restored satisfaction, preventing loss of repeat business.

Maintained telephone and reception duties in a high-volume setting while ensuring clear communication and order accuracy.

EDUCATION

Medical Training College

Certification, Medical Assistant

Baton Rouge, US

Clinton High School

Diploma, General Studies

Clinton, US

SKILLS Venipuncture Vital Signs

Medical Imaging Triage

Epic HIPAA

EMR Systems Patient Care

Laboratory Work Insurance Verification

PBX software Microsoft Office

Phlebotomy Motivational interviewing

Organizational skills Grammar Experience

Appointment scheduling Medical Office Experience

CSS Medical Scheduling

Medical Terminology Time Management

ICD-9 Disabled Liaison

Social Media Relations Typing

Clerical Experience Medical Administrative Support Sales Customer service

Multitasking Conflict Management

Communications

REFERENCES

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