Senior Medical Assistant Surgery Coordination Expert
Resume:
Jennifer Chapa
**** ******** **, ****** *******, TX 78380
*******@*****.***
Professional Summary
I am a seasoned Medical Assistant with 17 years of hands-on clinical experience supporting physicians and delivering high-quality patient care in fast-paced healthcare environments. I am skilled in surgery coordination and planning, recording vital signs, obtaining medical histories, and assisting with exams, procedures, and treatments. Proficient in administering injections and medications, performing EKGs and specimen collection, and maintaining strict infection-control standards. Recognized for accuracy, efficiency, compassionate patient interaction, and the ability to support clinical teams while ensuring smooth daily operations.
Work Experience
South Texas Bone & Joint - Corpus Christi, TX 78415
June 2014 – present
Coordinated surgical schedules for multiple physicians, optimizing operating room utilization and reducing scheduling conflicts while facilitating communication between cross-functional teams. Processed 30+ surgical cases per week while maintaining 100% documentation accuracy. Monitored the surgeons’ calendars and adjusted bookings to accommodate emergencies or physician schedule changes. Collaborated with vendors to ensure timely delivery of required equipment, anesthesiologists and nursing staff to ensure seamless procedural workflows.
Communicated pre-operative and post-operative instructions to patients, improving preparedness and reducing day-of-surgery cancellations by addressing patient’s questions, rescheduling needs, and urgent requests with professionalism. Verified insurance eligibility, obtaining prior authorizations for CT, MRI, cardiac clearance, and the set-up of home health.
As a lead MA I recorded vital signs, medical histories, and chief complaints to support accurate patient assessment. Assisted physicians during examinations, minor procedures such as administering injections and medications per provider orders. Performed EKGs, phlebotomy, specimen collection, and basic lab testing. Prepared exam rooms, sterilized instruments, and maintained infection-control standards and educated patients on medications, treatment plans, and follow-up care.
Concentra Medical Center – Corpus Christi, TX 78415
July 2009 – June 2014
Provided support to patients via phone and email, resolving inquiries efficiently. Maintained accurate patient records, Workers Compensation documentation, and patient consent forms in accordance with HIPAA regulations. Handling insurance forms and billing, coding patient information for insurance purposes.
Taking patient vital signs (blood pressure, temperature, pulse). Performed medical assessments recording medical histories and symptoms. Performing basic lab tests (blood drawings, urine tests), removed sutures or changed dressings, gave patients instructions for medications or care.
Education
Southern Career Institute- Medical Assistant
November 2008-July 2009
River Ridge Nursing Center- Certified Nursing Assistant
January 2003
Del Mar College-GED
Graduated August 2001
Skills
Project Management
Team Leadership
Customer Service
Communication
Problem Solving
Microsoft Office Suite
Time Management
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