Customer Service Agent - Remote Support Expert

SKILLS

+ Time Management

+ Hospitable

+ Portable Data Input

+ Communications

+ Business Documentation

+ Customer Satisfaction

+ POS Terminal Operation

EDUCATION

Community College of Philadelphia

Philadelphia, PA + 05/1999

Associates Of Applied Science :

Dietetic Technology

PROFESSIONAL SUMMARY

Dedicated candidate eager to leverage knowledge of nutritional

science. Familiar with medical nutrition therapy.

ACTS Life-Retirement Communities - Dietetic Technician

Southampton, PA + 04/2008 - 03/2016

+ Obtained and recorded dietary preferences, allergies and

intolerances from individual patients or families.

+ Completed assessments, consultation documents and nutrient intake

forms to gather patient's medical records.

+ Input and maintained data into department nutrition registry for

future reference and follow-ups.

+ Participated in medical staff meetings and other committees related

to nutrition care.

+ Monitored quality control procedures to guarantee preparation and

delivery of healthy menu choices.

+ Provided nutrition education and counseling to patients and

families.

+ Assisted in modifying daily menu in accordance with physician's

written diet order and nutrition regulations.

+ Provided individual patients and families with dietary needs-based

education and advice on specified diet plans.

+ Monitored and evaluated patient progress, documenting results.

+ Conducted one-on-one nutritional counseling sessions with residents.

+ Developed and maintained accurate nutrition records and databases.

+ Attended patient care rounds, conferences and seminars on nutrition

and offered expert feedback.

+ Developed and implemented protocols related to nutrition care.

+ Developed and implemented nutrition care plans.

+ Directed and evaluated kitchen and food service staff.

+ Monitored food safety and sanitation standards in food service areas.

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