Multispecialty Medical Assistant and Phlebotomist

Beck Keeder (they/them)

I'm a medical assistant and phlebotomist.

Lansing, MI 48917

**********@*****.***

+1-517-***-****

Authorized to work in the US for any employer

Work Experience

Medical Assistant

Connected Health Care, LLC-Lansing, MI

February 2025 to Present

I work with two doctors and get vitals, a chief complaint, urine samples, and update any information patient charts like medications and allergies. I give compassionate care and really want to help my patients. I answer phones, make new appointments, continuous appointments, reach out about insurance, schedule pick-ups for samples, assist with medical procedures such as colposcapys, papsmears, etc. and clean rooms. I give Injections as well as drawing blood so I'm very comfortable with needles. I also do front desk duties such as answering phones, getting prior authorizations, sending messages to patients and Drs, and handling referrals. Behaviour Technician

ABA Pathways, LLC-Lansing, MI

November 2024 to January 2025

I work with children with developmental disabilities to eliminate behaviors that are negative to their health and safety and provide them the tools and skills to have a meaningful life in society using ABA. I collect data daily and watch their behavior closely. Phlebotomist

Sparrow-Lansing, MI

January 2021 to November 2024

As a phlebotomist I draw patients blood and order tests as well as process blood, urine, and stool samples. I know how to use a centrifuge and separate serum/plasma from red blood cells into a new container. I order everyone's tests and labs through life point, epic, and soft labs. I know how to do Covid and Flu swabs, MRSA swabs, and Strep throat swabs. I've worked in both a drive thru setting and an outreach lab. My proudest moment as a phlebotomist is knowing that on the Grand Ledge Sparrow labs reviews, there are two people who mentioned me by name saying I was wonderful. Site Leader

Sparrow Health System-Lansing, MI

January 2024 to July 2024

As a site leader I make sure my lab runs smoothly by ordering stock, taking accountability for the errors that occur here, having difficult conversations with staff about performance and expectations, and communicating with different departments.

I stepped down to focus more on my patients, but it was a great learning opportunity CNA - Certified Nursing Assistant

Medilodge-Lansing, MI

February 2020 to December 2020

I get to work closely with my residents when providing care and comfort. I worked on the behavioral health unit for a lot of my time at this location and loved every second of it CNA/CMA

Pavilions-Traverse City, MI

August 2019 to January 2020

As a CNA I provide personal care while treating each individual with respect and I provide privacy to make them feel more dignified.

Education

High school or equivalent

Traverse city West senior high-Traverse City, MI

September 2014 to May 2019

Medical Assistant (Associate's degree)

Trade school

Skills

• Specimen collection / processing

• AI

• Hospital experience (4 years)

• Addiction counseling

• Insurance verification

• Medical collection

• Teaching

• Healthcare management (Less than 1 year)

• Communication platforms

• Patient care (6 years)

• ADLs (2 years)

• Office management (1 year)

• Microsoft Outlook

• Treatment summaries

• Chairside assisting

• Patient monitoring

• ICD-10

• Handling patient inquiries

• Microsoft Teams

• Presentation skills

• Microsoft Access

• Medical receptionist (Less than 1 year)

• Epic

• Medical Terminology

• Network connectivity setup for office equipment

• Empathy

• Medical insurance coverage verification

• Documentation review

• Experience with children

• Microsoft Office

• Pediatrics (4 years)

• Patient interaction

• Clerical experience

• Sterilization

• CPT coding

• Managing healthcare administrative teams - Largest healthcare administrative team managed (1-5 team members)

• Meal Preparation

• Customer service (4 years)

• Experience administering injections (2 years)

• Insurance sales

• Attention to detail

• Phone triage

• Computer skills (4 years)

• Conflict management

• Dementia Care

• Patient charting

• Electronic Health Record (EHR) access control systems

• Computer operation

• Appointment scheduling

• Grammar Experience

• Clinic

• Outbound calling

• Geriatrics (2 years)

• Working with people with developmental disabilities

• Organizational skills

• Memory Care

• Writing skills

• Patient referrals

• Office experience

• Math

• Implementation of OSHA safety standards

• EMR Systems

• Wound care (1 year)

• Written communication (5 years)

• Medical assisting

• Senior Care

• Medical administrative support - Medical administrative support experience (Less than 1 year)

• Private equity

• Data collection

• Patient observation

• Assisted living facility administrative experience

• Patient complaint handling

• Typing

• School experience

• Work ethic

• Data entry

• Medication administration

• Managing patient records

• Microsoft Word

• Caregiving

• Word processing

• De-escalation of bahaviors

• Blood sampling (4 years)

• Early childhood education

• Microsoft Excel

• Early intervention

• Record keeping

• Insurance prior authorization

• HIPAA compliance management

• Negotiation

• Managed care

• Clinic administrative experience

• Women's health and reproductive patient care

• Basic math (7 years)

• Patient service

• Laboratory Experience

• Employee orientation

• EMR/EHR

• English

• Patient appointment follow-ups

• Client interaction via phone calls

• Vital Signs

• Google Suite

• Phlebotomy

• Medical software

• Computer literacy (4 years)

• Classroom experience

• Patient confidentiality

• Filing (4 years)

• Teamwork

• HIPAA (6 years)

• Working with people with autism

• Electronic health records (EHR) management

• Behavioral therapy

• Discharge planning

• Medical privileged communication laws

• Venipuncture

• OSHA (regulatory compliance area)

• Phone communication

• Primary care

• Proofreading

• Alzheimer's Care

• Front desk

• Private practice experience

• Medicare

• Zoom

• Medical office experience

• Stress management

• Outpatient

• Adobe Photoshop

• Acute care

• Applied behavior analysis

• Achieving HIPAA compliance

• Working with adult populations

• Inventory management

• Crisis intervention

• Childcare

• Time management

• Cleaning

• Technical Proficiency

• Administrative tasks (Less than 1 year)

• OSHA

• Experience with individuals with mental health conditions

• Adobe Illustrator

• ICU experience

• Continuous improvement

• Daycare

• Microsoft Powerpoint

• Ob/Gyn

• ICD coding

• Medical payment processing

• Behavioral health

• Skype

• Patient insurance coordination

• Communication skills

• Clinical documentation

• QuickBooks

• Phone etiquette

• Social work

• Customer support (4 years)

• Multi-line phone systems

• Health insurance verification via phone

• Accounting

• Clinical research

• Accounts payable

• Behavior management

• Compounding medications

• Administrative experience

• Care plans (2 years)

• Health information security

• Resident confidentiality

• Medical Records

• Dental office experience

Languages

• American Sign Language - Beginner

• English - Fluent

Certifications and Licenses

First Aid

March 2021 to Present

BLS Certification

CMA

October 2021 to October 2024

Certified medical assistant

CPR Certification

AED Certification

Geriatric Nursing Assistant

State Tested Nursing Assistant

Certified Nursing Assistant (CNA)

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