Seasoned Office Administrator with 20+ Years Experience
Resume:
Gloria Rodriguez
*** ****** ******, *********, ** 07202
***********@*****.***
Resourceful Office Personnel with over 20 years’ experience in all phases of clerical work, customer service and articulate skills. Provided outstanding customer service to several customers by building cross-functional customer relationships and maximizing internal resources.
Professional Performance
NJ department of Corrections - Edna Mahan 2023 – Current
Communications Operator Clinton, NJ
•Developed and adjusted work schedules for officers
•Determined nature of incoming calls and routed to the proper area
•Maintained lists for voluntary/involuntary overtime
•Received tardiness/absence calls from employees and reported information to appropriate personnel
•Reviewed schedules to identify/resolve questions regarding time and attendance records
•Prepared reports of unit activities
•Maintained records and files
•Checked leave requests, and informed supervisor if action may be necessary to ensure adequate post coverage and took action as instructed
•Operated a mutli-line switchboard
•Received and transmitted a variety of calls/messages utilizing radio and telephone systems
City of Elizabeth 2022 – 2023
School Traffic Guard Elizabeth, NJ
•Assists in the safe movement of pedestrian and motor vehicle traffic at school intersections
•Directs traffic at school intersections
•stops traffic to allow children and adults to safely cross.
Empire One Logistics, LLC 2019- 2020
Remote Office Manager Newport News, VA
•Dispatched orders to drivers
•Answered customer inquiries via email and phone calls
•Invoiced and quoted customers
•Scheduled daily and weekly routes
•Called local car dealerships to recruit new business
•Monitored and reported on transportation costs
•Ensured shipping documents were properly filed
•Reported maintenance and repair needs for transportation vehicles and equipment
Sam's Club 2007-2008
Lead Sales Member Linden, NJ
•Coordinated and presented proposals/agreements to clients for purpose of enrollment
•Participated actively in industry trade shows
•Supported weekly client commitments as well as production scheduling processes
•Responded to all initial client inquiries
Union Hospital 2002-2005
Phlebotomist Union, NJ
•Performed venipunctures and skin punctures to obtain a blood sample for laboratory testing
•Prepared and organized patient specimens for testing
•Collected urine drug screen specimens
•Delivered blood samples to various departments as required
•Handled venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging autoclaving
•Performed laboratory computer operations
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