IT Support Specialist - Client Technologies

ERIK RENNER

Fort Myers, FL

734-***-**** ****.*.******@*****.***

PROFESSIONAL SUMMARY

Versatile IT and Technical Support professional with 10+ years of hands-on experience supporting end users, troubleshooting hardware/software issues, and maintaining reliable operations across corporate, healthcare, manufacturing, and field-service environments. Strong background in Windows environments, Active Directory, ServiceNow, mobile device management, and customer-facing technical service, combined with proven adaptability through independent contracting and entrepreneurship. Known for clear communication, problem-solving, and dependable service delivery.

CORE SKILLS

• IT Support & Troubleshooting (Level 1–2)

• Hardware & Software Installation / Repair

• Windows OS (XP–11), Imaging & Deployments

• Active Directory & User Account Management

• Networking & Connectivity (TCP/IP, VPN)

• ServiceNow & Ticketing Systems

• Mobile Device Support (iOS & Android, AirWatch MDM)

• Microsoft Office 365

• Copier / Printer Service & Maintenance

• Remote & On-Site Support

• Customer Service & End-User Training

• Documentation & SLA Awareness

PROFESSIONAL EXPERIENCE

Uber Technologies – Fort Myers, FL

Driver Mar 2025 – Present

• Deliver safe, reliable transportation while maintaining high customer ratings

• Manage navigation, scheduling, and digital payments with attention to detail CopyLady – Fort Myers, FL

Service Technician Dec 2023 – Apr 2025

• Diagnosed and repaired copiers, printers, and multifunction office equipment

• Provided on-site technical support to business clients, minimizing downtime

• Delivered professional customer service and clear technical explanations Associated Couriers, LLC – Fort Myers, FL

Independent Medical Courier Oct 2021 – Jun 2022

• Transported critical medical supplies under strict time and compliance requirements

• Maintained confidentiality, accuracy, and reliability Stay-at-Home Parent / Caregiver – Temperance, MI

Dec 2018 – Oct 2021

• Managed household operations and caregiving during a family health crisis

• Demonstrated adaptability, organization, and responsibility Toyota Technical Center (TekSystems) – Saline, MI

Level 2 Support Technician Mar 2015 – Dec 2018

• Imaged and deployed desktop and laptop systems

• Provided client-side PC support: hardware, software, network, printing, and accounts

• Supported Windows 7/10 environments and special IT projects

• Assisted with Apple & Android device deployment using AirWatch MDM

• Utilized ServiceNow for ticket management and incident tracking Microsoft Windows Migration Projects – Ohio

IT Support Technician Feb 2013 – Feb 2015

Clients: Mercy Health System, Pilkington, The Andersons, Paramount Health Care

• Migrated users from Windows XP to Windows 7

• Imaged and deployed desktops, laptops, and hard drives

• Installed and configured software, email, and company applications

• Provided end-user technical support and troubleshooting

• Supported both on-site and remote users

IBM @ Whirlpool – Findlay, OH

Lead Desktop Support Technician Feb 2011 – Nov 2012

• Delivered frontline IT support for manufacturing operations

• Installed operating systems, applications, drivers, and peripherals

• Maintained server backups and workstation uptime

• Responded rapidly to tickets to keep production lines operational

• Supported and trained 100+ users

ENTREPRENEURIAL EXPERIENCE

The Shirt Shack / Merch by Amazon – Remote

Owner & Designer Aug 2018 – Present

• Founded and operated an online apparel business

• Managed design, branding, marketing, and operations

• Demonstrated self-direction, creativity, and business management EDUCATION

Eastern Michigan University – Ypsilanti, MI

Bachelor of Business Administration (BBA)

Concentration: Computer Information Systems Apr 2001

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