Sales & Marketing Professional with R&D Acumen

SA

STEPHANIE ANDERSON

*******@*****.*** 214-***-**** Dallas, TX 75232

Passionate sales and marketing professional with a multifaceted experience across various industries determined to accelerate sales and revenue growth with strategic research and development acumen. Critical thinker who excels at fostering customer relationships, building loyalty, and transforming into profitable business opportunities. Adept at researching, writing, and editing stories with excellent creative skills. Multitasker with superior communication, analytical, and problem-solving talents. Technical knowledge includes Internet Explorer, Windows 98, Windows Office Word 2000, Aldus, PageMaker 5.1 & 6.0, Word97, Excel97, and Corel Presentations. Customer Loyalty Development

Press Releases

Strategic Research & Development

Writing & Editing

Data & Metrics Analysis

Marketing Strategies

Buyer Behavior Analysis

Content Strategy Development

Sales Channels

American Airlines, Inc. Location

International Advantage Sales & Service

Representative

01/2008 - Current

Facilitate customers by resolving issues related to refunds, advantages, off-schedule operations, and cancellations

Create customer loyalty and generate sales opportunities Maintain customer call records

Represent the company most professionally by greeting and making polite conversation over the phone

Adhere to high customer service standards.

Citi-mortgage Location

Post Purchase Review Analyst

01/2005 - 01/2005

Followed the criteria addressed by SVP and EVP correspondent underwriting and evaluated post-purchase risks on loans acquired Conducted pre-purchase select reviews on conventional and/or FHA/VA loan products, as per the regulations of the FAMC Correspondent Lending Division

Created correspondent risk reports and spreadsheets monthly according to concluded post-purchase risk reviews

Assessed investor post-purchase findings and EPDs stated by FAMC loss mitigation and drafted responses if needed

Contributed to monthly correspondent performance reviews and lender conference calls to present key findings from last month's risk reviews as required

Facilitated the investor suspense group to settle loan profitability concerns. Texas Southern University Houston, TX

Bachelor of Business Administration in Marketing

Summary

Skills

Experience

Education and Training

John Odom Business Alumni Scholarship Recipient, Issuer, 2000 Best Sales Forecast in Marketing Management, Issuer, 2000 Miss Tiger Yearbook; Section Editor, Issuer, 1998

Emmitt Conrad Scholarship Recipient, Issuer, 1994

Dallas PBS radio station KERA 90.1, Volunteer, Date Student Government Association, Assistant Executive Secretary, Date Cinema Committee, University Program Council, Secretary, Date BSA at Southwest Texas State University and American Marketing Association, Corresponding Secretary, Date I enjoying flowers and watching something grow from the beginning Awardsrecognitions

Activities

Gardening Reading

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