Medical receptionist, customer service, assistant manager, manager
Resume:
Dyoka Clayton
228-***-**** *******@*****.***
PROFESSIONAL SUMMARY
Dynamic Assistant Manager at Circle K with a proven track record in enhancing operational efficiency and
customer satisfaction. Skilled in team leadership and money handling, I successfully implemented process
improvements that reduced wait times and optimized staff scheduling, contributing to significant sales growth
and a superior customer experience.
SKILLS
+ Customer service
+ Team leadership
+ Time management
+ Team motivation
+ Task delegation
+ Team building
+ Recruiting and interviewing
+ Sales growth
+ Appointment scheduling
+ Patient registration
+ Appointment setting
+ Insurance verification
+ Payment collection
+ Reminder calls
WORK HISTORY
Money handling
Decision-making
Customer relations
Staff supervision
Retail operations
Employee scheduling
Customer relationship management (CRM)
Patient scheduling
Front desk operations
Microsoft office
HIPAA guidelines
Appointment management
Patient relations
Electronic medical records
MEDICAL RECEPTIONIST 12/2025 to Current
SEMRHI - Hattiesburg,MS
+ Managed patient check-in and scheduling using electronic health record systems.
+ Coordinated communication between patients and healthcare providers to enhance service delivery.
+ Streamlined appointment scheduling process, reducing wait times for patient visits.
+ Maintained accurate patient records, ensuring compliance with data protection regulations.
+ Coordinated patient scheduling, check-in, check-out and payments for billing.
+ Helped patients complete necessary medical forms and documentation.
+ Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
ASSISTANT MANAGER 09/2020 to Current
Circle K - Niceville, FL
+ Oversaw daily operations, ensuring compliance with company policies and procedures.
+ Trained and mentored new staff on customer service standards and operational protocols.
+ Managed inventory levels, conducting regular audits to maintain
+ Coordinated staff scheduling to optimize coverage during peak business hours.
+ Supervised day-to-day operations to meet performance, quality and service expectations.
+ Maintained a clean, safe, and organized store environment to enhance the customer experience.
+ Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
+ Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
+ Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing
level
COOK SUPERVISOR 01/2006 to 08/2020
Youth Challenge Academy - Hattiesburg, MS
+ Supervised daily kitchen operations, ensuring compliance with health and safety standards.
+ Trained and mentored junior kitchen staff on food preparation techniques and operational procedures.
+ Developed and implemented efficient workflows to optimize food production processes.
+ Coordinated inventory management, minimizing waste through careful monitoring of supplies.
EDUCATION
Bryant & Stratton College - NY Associate of Science
Business Administration, 12/2024
Hattiesburg High - Hattiesburg, MS High School Diploma
Academic Studies, 01/2000
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