Community Services Leader and Advocate

KATHY BROWN

Irmo, South Carolina 803-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Accomplished Human Services leader with 30+ years of experience in strategic planning, program development, and community engagement. Proven track record building strong stakeholder relationships and coordinating community program and events for diverse and underserved populations. Skilled in resource advocacy, problem solving, and delivering high-level administrative and client support with cultural sensitivity and measurable impact. SKILLS

Verbal and written communication Organizational skills Time management abilities Multitasking Abilities

MS Office Community events management

Problem-solving Self-motivation

EDUCATION

Capella University Minneapolis, MN

Master of Science, Public Administration & Public Safety Master of Science, Management and Leadership

Springfield School of Human Services Charleston, SC Bachelor of Science, Human Services

Midland Technical College West Columbia, SC

Associate of Science, Public Service

SC Real Estate School Lexington, SC

Property Management Certificate (30 hours)

WORK EXPERIENCE

Department of Public Health Columbia, SC

Community Health Worker 2022 – Present

Organized and participated in community events, forums, and coalitions to strengthen local networks, raise health awareness, and promote public health initiatives.

Assisted individuals in navigating and accessing critical healthcare, social services, and public benefits, including Medicaid, SNAP, and WIC.

Coordinated comprehensive client care by scheduling appointments, arranging transportation, and ensuring follow-up compliance, reducing barriers to access.

Documented community needs, service outcomes, and health trends to support public health planning, program development, and grant reporting. KATHY BROWN

Irmo, South Carolina 803-***-**** ************@*****.*** Signal 88 Columbia, SC

Security Officer 2020 – 2022

Patrolled facility and responded to alarms, incidents, and emergencies with calm, solution-oriented actions; coordinated on-site response and escalated to management or law enforcement as required.

Prepared clear, timely incident reports and maintained accurate logs of daily activity, observations, and follow-up actions.

Delivered professional customer service to clients, visitors, and staff by addressing concerns, providing directions, and de-escalating conflicts. Circle K Columbia, SC

CSR Lead 2018 – 2022

Motivated and managed a customer service team of 5+ staff members by leading by example and upholding high service standards.

Organized, prioritized, and completed multiple tasks concurrently in a demanding working environment.

Supervised front service personnel through coordinating, mentoring, and training to ensure efficient and proper job performance.

Provided excellent customer service, including cash handling, product location, and food service support.

Irmo Village Apartments Irmo, SC

Residential Service Coordinator 2008 – 2013

Provided general assistance and advocacy related to supportive and social services to 100+ residents.

Developed and maintained linkages with over 20 community resources to remain current regarding available information and services.

Created and distributed monthly brochures and newsletters, and generated reports for management and HUD compliance.

Midlands Technical College Columbia, SC

Service-Learning Coordinator - AmeriCorps VISTA Professional 2005 – 2008

Coordinated service-learning and community engagement projects by developing partnerships with local organizations and scheduling program activities.

Planned and delivered trainings and workshops for students, faculty, and community partners to support program goals and volunteer readiness.

Served as college liaison, interacting courteously and professionally with the public to recruit partners, resolve issues, and organize site placements.

Built collaborative relationships across campus and community stakeholders to increase volunteer participation and program impact. Christian Women’s Job Corps West Columbia, SC

Community Liaison 2000–2005

Coordinated client intake and served as the primary liaison between program participants and community partners to increase engagement and program access.

Scheduled and organized meetings, interviews, appointments, and special events to support program delivery and stakeholder communication.

Provided administrative support to mentors and protégés, managing correspondence, program files, and documentation.

United Parcel Service (UPS) Columbia, SC

Billing Clerk 1995–1999

Managed billing processes and clerical systems, processing invoices and ensuring adherence to company procedures.

Responded to customer inquiries and investigated billing discrepancies to resolve issues and preserve client satisfaction.

Verified and corrected data entry, improving accuracy of billing records and supporting reliable reporting.

KATHY BROWN

Irmo, South Carolina 803-***-**** ************@*****.*** VOLUNTEER EXPERIENCE

COMMUNITY RESOURCES DEPOT Columbia, SC

Program Coordinator / Volunteer Lead 2014 – Present

Plan and manage programs from inception to completion, establishing deadlines, milestones, and processes.

Devise evaluation strategies to monitor performance, determine program effectiveness, and identify improvement needs.

Recruit, onboard, schedule, and retain volunteers, serving as the primary point of contact for community members.

RICHLAND SCHOOL DISTRICT ONE Columbia, SC

School Volunteer 1995 – 2018

Recruited, scheduled, and managed communication with diverse volunteer groups and individuals, ensuring compliance with organizational policies and procedures.

Assisted with fundraising activities, including customer service calls to donors and establishing recruitment relationships with community organizations.

Developed and maintained positive relationships with parents and organized parent events, consistently projecting a friendly and professional attitude. VETERANS FORMATION, INC. (Transitions – Homeless) Columbia, SC Client Services Volunteer / Trainer 2003 – Present

Studied client records and social needs to understand their perspectives and plan effective strategies for progress.

Developed significant relationships with support group leadership, board of directors, and institutional leadership.

Trained, placed, managed, and evaluated volunteers for various support roles within the organization.

THE AMERICAN RED CROSS (Columbia Region) Columbia, SC Emergency Response Driver Volunteer 2003 – 2015

Visited disaster-affected locations to conduct rapid surveys, plan help programs, and provide immediate comfort to affected individuals.

Ensured excellence in service delivery by fulfilling basic situational needs during crises

THE CITY OF COLUMBIA (Winter Homeless Shelter) Columbia, SC Shelter Worker Volunteer 2007 – 2009

Provided intake services to residents entering the shelter.

Assisted with organizing meals and provided referrals to mainstream services that benefited shelter residents.

Maintained interactive relationships with clients to monitor and assure progress

Contact this candidate