Medical Support Lead and Liaison

MS Robbin LyNette Butcher

Phone: 580-***-**** Email: ******.*.*******.***@****.***

Relevant work experience

Lead Medical Support Assistant Reynolds Army Health Clinic FT Sill, OK Series: 0086 - Grade: GS 6

07/2021 - Present

Hours per week: 40

I lead civilian Medical Support Assistants. Distributed and balanced workload among Medical Support Assistants. Assisted with making day to day adjustments. Opened up the clinic. Answered incoming calls from patients or other clinics. Reconciled the end of the day reports for all four clinics Internal Medicine, Loyalty, Integrity and Pediatrics. Trained new hires. Gave a class in the Mauri Room on completing the end of the day. Assisted an employee with out processing. Checked in patients. Rescheduled patients. Assisted patients at the front desk regarding minor issues. Resolved minor conflicts with patients and Medical Support Assistants. Checked in patients. Completed end of the day reports. Utilized computer systems such as CHCS, AHLTA, Genesis, Revenue Cycle, and Power Chart. Scheduled appointments. Rescheduled appointments. I was over seven medical support assistants. Covered breaks. Called RN's for assistance. Relayed information to patients from nursing staff. Took messages for patients. Completed referrals. Requests medication and labs. Requested lab results. Retrieved patients medical documentation and put in messages to nurse. Coordinated appointments for other clinics. Assisted patients who were sent by other clinics regarding blood pressure issues. Contacted Clinical RN's for assistance and relayed messages to patients and sent patients to Urgent Care for further evaluation. I took patients to the Urgent Care. Hand off at the front desk and pass the patient on to Urgent Care. Assisted MSA's with patients who were upset and needed additional guidance. I worked to help the patient get their needs met by contacting RN's or talking to their providers. I am a liaison a go between for patients, providers and nurses. Patients would present to the desk out of their medication. I would go to the pharmacy to see if the patient could receive a courtesy refill. If the patient went to lab and the order was not in. I would look in the medical record to see if the provider put in the those orders. If not I would let the providers nurse know or go to the provider for assistance for the patient. If patients needs labs or dropping off paper work I put in a note to the patients provider. I call for assistance if patients appear lethargic, blood pressure issues and breathing issues. I contact Radiology, Specimen Collection, Pharmacy, Urgent Care and Behavioral Health. I completed referrals for Behavioral Health for Mr. Liggett. I encouraged some of the patients to let them know it will be ok no matter what you are going through. Some patients would share with me how they felt or even encouraged me. Medical Support Assistant Physical Therapy Fort Sill, OK Series: 0342 - Grade: 4

04/2018 - 06/2021

Hours per week: 40

Answered incoming calls. Scheduled appointments. Rescheduled appointments. Canceled appointments. Scanned in medical documents from surgeon office's. Coordinated appointments so patients could be seen by their Physical Therapist. I worked on DMRSI for employees who worked in Physical Therapy, Occupational Therapist and Chiropractic Clinic. Contacted surgeon's office regarding diagnosis/prognosis. Put in messages for patients regarding return to work notes. Left messages for patients Physical Therapists. Talked to patients relayed messages to their Physical Therapist. We seen over 180 patients a day. Completed referrals so patients could be seen. Called patients and scheduled appointments. Emergency Dispatcher FT Sill/City of Lawton MAJ Ronald Cox Fort Sill, OK Series: 0086 - Grade: 5

04/2017 - 04/2018

Hours per week: 40

Answered incoming calls. Talked to callers and asked what is their emergency? Dispatched police officers to homes/ businesses for assistance. Handled all calls. Majority of calls were Domestic Calls. However, I received Assault Calls. Animal attacks/dog attacks. Robbery and homicide. I assisted with traffic stops. Ran driver's license, registration and checked insurance. Also, received calls regarding alarms sent out police officers to check residential homes or army base buildings. I contacted an officer to Check on arms room, museum and Px; if an alarm went off. Medical Support Assistant Reynolds Army Community Emergency Services Fort Sill, OK Series: 0342 - Grade: 4

09/2009 - 11/2013

Hours per week: 40

Answered incoming calls. Checked in patients. I received patients. I ordered labs such as urine analysis, CMP Comprehensive Metabolic Panel and x-rays for patients. Some x-rays were with contrast or without. Sent patients to radiology sometimes I would take the patient to lab or radiology. I called for the Triage nurse for assistance for patients who appeared needed immediate help. I received patient who had been sexually assaulted. I helped to coordinate RN, Unit Commander, MP's, and Chaplin. I received patients who had heat exhaustion. Fevers, lacerations, chest pain etc. Check out patients. Called radiology and Lab. Created medical record. Received report from ambulance. Answered ambulance radio. Past out water and ice to patients. Completed the end of day. Printed out medication lists. Medical Support Assistant Reynolds Army Community Hospital Labor and Delivery Fort Sill, OK

Series: 0342 - Grade: 4

06/2006 - 09/2009

Hours per week: 40

Answered incoming calls. Scheduled appointments. Checked in patients. Canceled appointments. Created new baby medical records. Typing and filing. Overhead paged providers. Covered the front desk. Passed out ice/water to patients. Retrieved gowns, diapers, towels and milk for patients. Took specimens such as blood/placentas to the lab. Ordered labs urine analysis. Contacted nurses regarding patient concerns. Played music on overhead for every birth. Ordered office supplies for the clinic. Saved clinic money by ordering paper and other supplies cheaper. Medical Support Assistant Reynolds Army Community Hospital Family Practice 1 Fort Sill, OK

Series: 0342 - Grade: 4

09/2004 - 06/2006

Hours per week: 40

See Resume Attached

Medical Support Assistant Reynolds Army Community Hospital Medical Records Fort Sill, OK

Series: 0669 - Grade: 4

12/2002 - 09/2005

Hours per week: 40

See Resume Attached

Dental Assistant Mannheim Dental Clinic Mannheim, BW Germany Series: 0681 - Grade: 4

12/1999 - 06/2002

Hours per week: 40

See Resume Attached

Education, certification or licensures

Cameron University Lawton, OK

Some college (no degree)

Minor: Science

Job-related training

Hands on training Front Desk. Computer systems AHLTA, CHCS, Genisis, Power Chart. Tricare Prime, Tricare and Tricare Select. ATAPS/DMRSI Time Card I was trained in Physical Therapy Language skills

English Spoken: Advanced Written: Advanced Read: Advanced Professional publications

N/A

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