Healthcare Call Center & Scheduling Specialist

ALVETA N. PRATHER

Fort Myers, FL Willing to Relocate

Phone: 239-***-**** Email: **************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented Healthcare Call Center and Scheduling Specialist with over eight years of experience supporting patients, members, and providers in high-volume environments. Experienced in claims intake, appointment scheduling, benefits education, and HIPAA-compliant documentation. Currently pursuing GED.

CORE SKILLS

Customer Service, Healthcare Administration, Call Center Operations, Appointment Scheduling, Claims Intake, Insurance Benefits, HIPAA Compliance, EMR/EHR Systems, Epic, ICD-9, Medical Terminology, Data Entry, Billing Support, Microsoft Office, Typing 50+ WPM PROFESSIONAL EXPERIENCE

Alta Resources – Call Center Representative (Dec 2016 – Jun 2024) Assisted healthcare plan members with claims, benefits, billing, and provider services while maintaining HIPAA compliance.

Physicians Primary Care – Call Center Representative / Scheduler (Feb 2025 – May 2025) Handled claims intake and scheduled patient appointments efficiently. Comfort Keepers Home Care – Scheduler (Nov 2024 – Jan 2025) Coordinated caregiver schedules and ensured coverage for open shifts. CAREER RE-ENTRY EXPERIENCE

Family Care & Household Management – Full-Time Role Developed transferable skills including organization, multitasking, and communication. EDUCATION

GED

ADDITIONAL INFORMATION

Authorized to work in the U.S. Valid Driver’s License

Contact this candidate