Customer Service Specialist II / Inside Sales Professional

Stephanie Smith

***A E Sheraton Park Road 843-***-**** Greensboro, NC 27406

******************@*****.***

CORE COMPETENCIES

• Detail oriented with strong organizational skills

• Enjoys a team-oriented environment and building positive relationships. Can also provide a highly successful performance in independent scenarios when necessary

• Hard working, innovative, dedicated and open to change

• Effective in motivating and building people capabilities

• Welcomes challenges and is committed to diligently meeting deadlines effectively

• Strong desire to learn with capabilities of problem solving and highly skilled in conducting needs assessment and detailed analysis

PROFESSIONAL EXPERIENCE

Sunlight Batteries USA 2022-Present Customer Service Specialist II/Inside Sales Sunlight Batteries USA Greensboro, NC

Sunlight Batteries USA, a new start up business in the United States. My primary focus is on the service support providers and create new processes. This includes two different sales organizations. Assisted in the implementation of software/operating systems used in US business unit. Participate on the Elite Leadership team.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Quoting for the sales team.

• Understand customer needs and requirements

• Route qualified opportunities to the appropriate sales executives for further development and closure

• Close sales and achieve quarterly quotas

• Research accounts, identify key players and generate interest

• Maintain and expand your database of prospects within your assigned territory

• Team with channel partners to build pipeline and close deals

• Perform effective online demos to prospects

• Support all departments (Finance, Logistics, Planner, Purchasing, and All Plant Operations)

• Entering orders into SAP

• Filing claims for customers due to warranty issues Matrex Seating a Division of Leggett and Platt 2021 – 2022 Shipping/Receiving Customer Service Representative

• First point of contact upon entering the office

• Face to face interaction with customers and vendors

• Input work orders into our LPCS System (similar to AS400)

• Prepare shipping labels for orders being processed

• Assume responsibilities for all invoicing and billing to customers

• Provide a high level of customer service to all clients, responding to emails and inquiries

• Maintain Inventory system of products and systems

• Manage audit filings and submit credit approvals on all orders The Group, LLC. 2013 – 2020 Executive Assistant

Assisting Brokers & Realtors

• Maintain a high level of confidentiality

• Prepare confidential contracts for listings, purchases, and selling of homes

• Complete daily administrative tasks that includes answering phones, schedule appointments. Also, handling incoming/outgoing mail, email, faxes, copies, etc. Answer routine questions and furnish information as appropriate

• Manage closing and inspection schedules

• Build and maintain company’s website

Val Vista Academy/Legacy Traditional 2010 – 2013 Student Care/Assistant Director

• Secretary/Paraprofessional

• Partner with students and families to provide educational assistance as needed

• Experience with Microsoft Office Suite and Professional

• Provide personalized tours to students and families of our campus

• Provide backup assistance to the Assist Registrar and Principal’s Secretary

• Provide additional assistance to Staff and Teachers as needed

• Complete daily administrative task such as answering phone calls and assisting perspective enrollees 1800Packrat 2006 – 2012 Administrative, Billing, Collections

• Assume responsibilities for all invoicing

• Process all receiving and invoice payments

• Process all outgoing past due notices

• Maintain a high level of respect and confidentiality while making past due collections calls to customers

• Provide administrative support for coordinating storage auctions FedEx Express 1998 – 2006 Service Assurance Leader, High Point Office Manager

• Assistant to the Senior Manager and Management team

• Handle accounts payable; maintain vendor accounts and procurement of supplies

• Handle all building maintenance, bids for jobs…onboarding and dismissal of vendors

• Maintain schedules of over 100 employees, handle all vacation bidding

• Handling all petty cash/deposits

• Specialized training in customer service, dangerous goods handling, Management

• Provide a high level of confidentiality while maintaining all personnel files and audits

• Handling of the weekly paper “Courier Tribune”

• In charge of the budgeting

• Plan and coordinate all company events and celebrations including luncheons, dinners, etc.

• Oversee the Couriers and Customer Service Team

• Manage customer complaints when the customer was not satisfied with services provided Customer Service, Greensboro 1995 – 1998

• Provides customer service via phone and in person

• Satisfy customer requests appropriately

• Verify timecard accuracy via computer system

Computer Knowledge

Microsoft Word, Excel, PowerPoint, MS Word, MS Excel, Prism, Famis, Cosmos, Compass, Company Email, Internet/Intranet, Fax, Copier, SAP, AS400, Salesforce EDUCATION

Southeast Guilford High School Greensboro, NC Courier Training Dangerous Goods Handling and Training; Customer Service Training Management training/Time Management

CPR/First Aid Training and certified

References available upon request

Contact this candidate