Food & Beverage Manager 20+ Years Experience
Resume:
OBJECTIVE: Talented Food & Beverage Professional (Management), skilled at wearing
many hats to accomplish cost effective objectives. Ready to apply 20 years of experience to new challenges with a growth-oriented organization. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with the general public to produce informative and entertaining/hospitality programs. Results-driven and innovative with excellent pitching and project management abilities. Articulate and tactful with good mediation and consensus-building talent. Dedicated and adept at managing programs of various Food & Beverage events of all sizes. Bringing a deep understanding of what it takes to run high-quality programs that are able to achieve and exceed desired results.
WORK HISTORY
PRESENT
to
JANUARY
2021
SALARY
HISTORY:
$23.50
Hourly
FULL-TIME
SERVICE:
5 YEARS
JANUARY
2021
to
MARCH
2018
SALARY
HISTORY
$52,000
Yearly
FULL-TIME
SERVICE:
3 YEARS
FRONT DESK MANAGER
CHOICE HOTELS
NORTHERN VIRGINIA AREA
● Greeted and assisted guests by gathering information pertaining to reservations or requests
● Coordinated with department managers, team supervisors, hourly associates, department leads and sales & marketing director to ensure smooth operations on a daily basis
● Managed internal databases and record management systems to ensure accuracy and integrity of all documentation and data
● Oversaw front office day-to-day operations of this local CHOICE brand w/ multiple hotels w/ over 300 rooms combined with a staff of over 80 employees combined
● Handled guest complaints and offered complimentary services to maintain high guest satisfaction scores
● Ensured compliance with policies and quality standards to maintain consistency in quality of services
● Recruited, hired and developed all staff, providing direct supervision, ongoing staff development and continuing education
SERVICE MANAGER
MADIGAN’S WATERFRONT
OCCOQUAN, VA
● Maintained high standards of food quality by reviewing shipments/deliveries, overseeing preparation and monitoring food safety and sanitation
● Monitored and controlled labor costs and food costs.
● Set and enforced performance and service standards to keep consistent, high-quality atmosphere/working environment devoted to customer satisfaction
● Oversaw balancing of cash registers, reconciled transactions and deposited food and beverage cash earnings to the bank, daily.
● Ensured accurate records and sufficient supplies by conducting daily inventories of food, beverages and other products, as needed
● Maximized quality assurance by completing frequent checks of cook/service lines, checking expiration dates and placing date dots on all products regularly
● Oversaw food preparation and monitored safety protocols FEBRUARY
2018
to
JANUARY
2015
FRONT DESK MANAGER
HAMPTON INN By HILTON
WOODBRIDGE, VA
● Managed internal databases and record management systems to ensure accuracy and integrity of all documentation and data
ARMANDO
SANCHEZ
HOSPITALITY
PROFESSIONAL
CONTACT
ADDRESS
DC METRO AREA
PHONE
GMAIL.COM
ARMANDO.EMILIO.SANCHEZ
SKILLS
Administrative Functions
Excellent
Project Management
Very Good
Accounting Skills
Very Good
Leadership Development
Excellent
Food Safety & Sanitation
Very Good
Management Skills
Excellent
Critical Thinking
Very Good
Conflict Resolution
Very Good
SALARY
HISTORY:
$20.00
Hourly
FULL-TIME
SERVICE:
3 YEARS
● Coordinated with department managers, team supervisors, hourly associates, department leads and sales & marketing director to ensure smooth operations on a daily basis.
● Greeted and assisted guests by gathering information pertaining to reservations or requests
● Handled guest complaints and offered complimentary services to maintain high guest satisfaction scores
● Ensured compliance with policies and quality standards to maintain consistency in quality of services
FEBRUARY
2015
to
JANUARY
2005
SALARY
HISTORY:
$48,000
Annually
FULL-TIME
SERVICE:
10 YEARS
ASSISTANT GENERAL MANAGER
DENNY'S
WOODBRIDGE, VA
● Maintained high standards of food quality by reviewing shipments/deliveries, overseeing preparation and monitoring food safety and sanitation
● Monitored and controlled labor costs and food costs and followed safety protocols on frequent basis
● Wrote schedules for 50 staff members by managing and designating shifts, hours and requests
● Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
● Ensured accurate records and sufficient supplies by conducting daily inventories of food, beverages and other products, as needed
● Maximized quality assurance by completing frequent checks of line and checking expiration dates and placing date dots on all products regularly
● Oversaw food preparation and monitored safety protocols JANUARY
2005
to
JUNE
2002
SALARY
HISTORY:
$650-$750
Weekly
FULL-TIME
SERVICE:
3 YEARS
JUNE
1997
to
JUNE
2002
SALARY
HISTORY:
$20.00
Hourly
SERVER/TRAINER
RED LOBSTER
WOODBRIDGE, VA
● Worked with POS system to place orders, manage bills, record cash/credit transactions and keep track of discounts, voids, deletes and comps for dissatisfied customers
● Collaborated with kitchen team to support order preparation, manage efficient delivery of orders and minimize customer service issues by verifying meals prior to delivering to the customer
● Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers and then communicated customers allergies to cooks and management, as needed
● Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
● Maintained clean and crisp table by pre-bussing tables by removing dished, utensils and in charge of refreshing/refilled beverages promptly and courteously
● Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
CONFERENCE & EVENT COORDINATOR
DTI ASSOCIATES INC
WASHINGTON, DC
● Managed administrative logistics of
events planning, including contract signing, fee collection, event booking and event promotions etc
● Evaluated existing plans, processes and events planning services to identify opportunities for improvement
● Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up Office Administration
Excellent
Executive Support
Excellent
Business Correspondence
Very Good
Payroll and Budgeting
Very Good
Communication Skills
Very Good
Reservations and
Scheduling
Excellent
Microsoft Office Suite
Very Good
LANGUAGES
Spanish
INTERMEDIATE
SALARY REQUIREMENTS:
$52,500 - $72,500 per year
$25.00 - $35.00 per hour
Up to 50 hours per week
NEGOTIABLE
$62,500.00+ TARGET SALARY
$30.00+ TARGET HOURLY
FULL-TIME
SERVICE:
5 YEARS
● Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
● Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
● Developed departmental objectives, work schedules, budgets and policies
● Provided efficient service and with high level of accuracy EDUCATION
MAY
2003
ASSOCIATES of SCIENCE DEGREE
BUSINESS MANAGEMENT
NORTHERN VA COMMUNITY COLLEGE
(Transcripts Available Upon Request)
ACCOMPLISHMENTS
AWARD WINNER: $2,500 Bonus
OUTSTANDING PERFORMANCE of the YEAR
-2006, 2009, 2010 & 2014
AWARD WINNER: $2,500 Bonus
PERFECT ATTENDANCE - 10 YEARS
- 2015
ADDITIONAL INFORMATION
VOLUNTEER ENGLISH TUTOR
LITERACY VOLUNTEERS OF AMERICA - PRINCE WILLIAM
- 2010, 2011, 2015, 2016, 2019, 2024 & 2025
CERTIFICATIONS
Expires
February
2025
2018
2028
ServSafe (Manager) - Food Safety and Sanitation
TIPS Alcohol Certified
(OSHA 48) Occupational Safety & Health Certification Expires
November
2027
2029
CPR Certified - Infants & Adults
Fire Safety Certified
INTERESTS
Hospitality/Restaurant/Hotel Management/Recreation Administrative/Clerical/Office/Government/CEO
Reading/Writing/Research/Mathematics/Problem Solving Customer Service/Leisure/Recreation/Accommodations Senior Executive/Director/President/Leadership
Customer Service/Leisure/Recreation/Accommodations Senior Executive/Director/President/Leadership
Customer Service/Leisure/Recreation/Accommodations
PROFESSIONAL REFERENCE
Ezzat Wahab
Former Area Director - Denny’s
PROFESSIONAL REFERENCE
Robert Fereno
Flor Pena
Management - Choice Hotels
PROFESSIONAL REFERENCE
Nelson Rodriguez
Former Co-Manager - Denny’s
571.552.264
PROFESSIONAL REFERENCE
Beverly Dameron
Former Manager - Denny’s
Contact this candidate