Team Leadership and Operations Professional

TIAUNA WICKS

**********@******.*** 878-***-****

Wilkes-Barre, PA 18707

PROFESSIONAL SUMMARY

Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization.

Committed to fostering productive work environment and driving team success. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

SKILLS

•Training and mentoring

* Staff management

* Customer service

* Complex Problem-solving

* Strategic planning

* Conflict resolution

* Negotiation

* Waste reduction

* Data analytics

* Safety protocols

* Verbal and written communication

* Coaching and mentoring

* Quality control

* Workflow management

* Excellent communication

* Task prioritization

* Customer relationship management

History

Supervisor, 01/2022 to 08/2024

Liberty Pizza - Wilkes-Barre, PA

* Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

* Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

* Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

* Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

* Helped meet changing demands by recommending improvements to business systems or procedures.

* Conducted regular reviews of operations and identified areas for improvement.

Dietary Aide, 01/2019 to 03/2021

Highland Park Senior Living - Wilkes-Barre, PA

* Served meals to residents in accordance with established schedules and dietary procedures.

* Kept all kitchen areas clean, tidy and free of hazards.

* Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

* Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

* Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.

* Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.

* Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.

Customer Service Representative, 04/2017 to 09/2018

Lord & Taylor

* Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

* Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

* Addressed customer inquiries to ensure satisfaction and foster positive service experience.

* Contributed to sales growth by upselling products and services based on individual customer requirements.

* Collaborated with team members to develop best practices for consistent customer service delivery.

* Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

* Investigated and resolved customer inquiries and complaints quickly.

* Educated customers about billing, payment processing and support policies and procedures.

* Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Cocktail Server -Dream Girl Oct 2019 - August 2020

* • Serve customers

* •Handle money

* •Handle large crowds

SKILLS

Food Preparatior

Food Safety

Culinary Experience

Supervisor Experience

• Microsoft Word

Certifications and Licenses

Culinary Arts

March 2019 to March 2023

Education

High school diploma

Keystone job corps - Drums. PA

January 2016 to January 2017

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