Customer-Focused Mortgage Processing Specialist

Caliel Conley

Email: ************@*****.*** Phone: 248-***-****

Columbus, OH

Professional Summary

Passionate about delivering exceptional customer satisfaction through dependable service and strong team collaboration. Proven ability to meet productivity goals, maintain a safe and clean environment, and build lasting relationships with leadership and coworkers.

Experience

Processor Assistant United Wholesale Mortgage – November 2023 –Present

● Support mortgage processing team with file preparation, documentation review, and data entry.

●Ensure accuracy and compliance of borrower documentation in a fast-paced, deadline-driven environment.

●Communicate with internal teams to streamline loan processing and improve client experience.

●Trained new employees on company processes, compliance requirements, and best practices to ensure quality performance.

Material Handler / Forklift Operator Spencer//Butcher Assemble-Rite Ltd - September 2020 – August 2023

●Transported sequencer parts using forklift to ensure smooth operations.

●Inspected incoming and outgoing wire parts for quality assurance.

●Maintained a clean and organized work environment to support safety protocols.

Janitorial Staff LA Fitness October 2019 – June 2020

●Sanitized gym equipment and workout areas.

●Assisted members with facility needs and questions.

●Maintained cleanliness to support a welcoming gym atmosphere.

Education

●Bachelor of Arts in Sports Management

Rochester University

Skills

●Loan Processing & Documentation Accuracy

●Microsoft Office Suite (Word, PowerPoint)

●Customer Service & Conflict Resolution

●Team Collaboration & Training

●Point-of-Sale Systems & Inventory Management

●Time Management & Attention to Detail

●Salesforce CRM Proficiency

●Adaptability in Fast-Paced Environments

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