Patient Service Representative - Healthcare Operations Expert

Dasani Harris

Patient Service Representative

Philadelphia, PA 19121

***************@*****.*** 267-***-****

Professional Summary

Patient Service Representative with 3 years of healthcare and frontline customer service experience supporting hospital and clinic operations. Proficient in EMR/EHR, patient registration, appointment scheduling, insurance verification, and HIPAA compliance. Reliable team player with leadership experience and strong communication skills focused on improving patient experience. Employment History

Front Desk Administrative Specialist – Busy Integrative Medical Practice (Sep 2025 – Present) Philadelphia, PA

Unit Clerk – Tower Health (May 2024 – Aug 2025)

Customer Service Associate – Walmart (Jun 2023 – Aug 2025) Sales Associate – Foot Locker (Nov 2022 – Oct 2024) Shift Manager – McDonald’s, 31st & Allegheny (Feb 2024 – Aug 2024)

- Supervised team members during shifts, ensuring efficient operations and adherence to company standards.

- Managed opening and closing procedures, including cash handling and drawer reconciliation.

- Trained and coached new employees on customer service, food safety, and operational procedures.

- Resolved customer concerns and maintained a clean, safe, and organized environment. Education

Philadelphia High School for Girls – High School Diploma (Jun 2025) Skills

Patient Registration, Appointment Scheduling, EMR/EHR, HIPAA Compliance, Insurance Verification, Customer Service, Team Leadership, Communication, Time Management, Data Entry, Epic System