Account Manager with 25 Years in Client Services

Keron Kowlessar

*********.*****@*****.*** 718-***-**** Brooklyn, NY

SUMMARY

Seasoned professional with 25 years of experience in account management, collections, and client services. Proven track record in ensuring policy compliance, conducting site inspections, and leading teams in high-pressure environments. Seeking an Account Manager role to leverage expertise in client relations, performance assessment, and operational efficiency.

WORK EXPERIENCE

Downloader Remote Analysis MRT

Remote NY NY April 2023 - January 2026

Healthcare Information Management, Member Engagement, Risk Adjustment Support, and Data Management, using keywords like scheduling appointments, medical record handling (retrieval/abstraction), HIPAA compliance, data entry, and supporting quality improvement (HEDIS/Risk Adjustment), tailored to your specific role of Medical Records Tech, Call Center.

Custom Protective Services, LLC New York, NY

Account Manager Feb 2018 - Sep 2024

• Completed site inspection reports, ensuring accurate and timely submissions to support account management.

• Managed the collection and delivery of security officers' daily timesheets, maintaining consistent workflow across multiple locations.

• Motivated security personnel to maintain high standards of service, reinforcing company values and client satisfaction.

• Conducted performance assessments and uniform inspections, addressing policy violations and ensuring full compliance with operational protocols.

Hawks International Brooklyn, New York

Events Coordinator / Organizer Jun 1999 - Sep 2024

• Orchestrated and executed a diverse range of corporate and social events, managing all facets from concept development to logistical coordination, vendor relations, and on-site supervision, ensuring seamless experiences that enhanced brand reputation for Hawks International. Swiss Post Solutions New York, NY

Client Services Associate Oct 2015 - Apr 2017

• Managed a diverse set of operational tasks including mailroom activities, facilities coordination, and conference service preparations.

• Performed physical logistics such as the handling, cutting, and disposal of boxes to maintain an efficient work environment.

• Provided hospitality support, including bartending duties, to facilitate daily corporate events and enhance guest experience.

Gated Academy UPK Brooklyn, NY

Teacher's Aide / School Assistant Sep 2015 - Mar 2017

• Assisted with instructional support by reviewing lessons and providing clarifications to enhance student understanding.

• Addressed individual student inquiries, ensuring comprehension and academic progression.

• Analyzed developmental data for children aged 3.5 to 5 years, focusing on life and contemporary skills. Stephen Einstein & Associates Law Firm New York, NY Collections Agent / Account Manager Mar 2014 - Nov 2014

• Managed the collections process, including monthly aging reports and statement disbursements, ensuring timely follow-up on overdue balances.

• Coordinated effectively with insurance companies, healthcare providers, and patients to reconcile accounts and maintain accurate financial records with updated payments and necessary write-offs. JunkACarNation Brooklyn, NY

Sales and Acquisitions Caller Jun 2013 - Sep 2013

• Answered and managed 250-300 daily inbound and outbound calls, ensuring efficient customer service for clients seeking vehicle disposal solutions.

• Utilized Sales Force and Five9 software to accurately document customer interactions and coordinate call dispatching across relevant departments, contributing to issue resolution and information provision. NCS Plus Inc New York, NY

Collections Agent / Team Lead Apr 2013 - May 2013

• Managed medical billing and accounts receivable collections, ensuring effective liaison between insurance companies, healthcare providers, and patients to resolve overdue balances.

• Maintained accurate financial records by updating account reports, posting payments, and processing write-offs, while handling 250 to 350 calls per cycle and conducting 50 to 80 manual calls daily. Queens Health Network - Elmhurst Hospital Center Queens, NY Clerical Associate Level 3 Dec 2007 - Dec 2008

• Managed the organization and off-site storage of critical medical documentation, ensuring secure and efficient retrieval for legal and medical purposes.

• Enhanced filing and archiving systems for invoices and historical records, facilitating daily distribution of files to appropriate medical personnel and patients.

Law Offices of William W. Siegel & Assoc. New York, NY Collections Agent Team Lead Oct 2003 - Sep 2007

• Managed the collection process for outstanding accounts, ensuring accurate monthly aging reports and efficient disbursement of statements to facilitate timely payments.

• Maintained communication with insurance companies, doctors, and patients to resolve overdue balances, and proficiently handled 250 to 350 calls daily, updating account statuses and processing payments and write-offs using AS400/Noble systems.

EDUCATION

Medgar Evers College – Middle High School

Diploma

Brooklyn, New York

Medgar Evers College

20+ credits earned

On Job Site Training

SKILLS

Clerical Skills • Collections • Sales • Communication • Interpersonal Skills • Organizational Skills • Teamwork • Data Analysis • Customer Service

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