Accounts Receivable & Revenue Cycle Specialist

Theresa Blaasch

********@*******.*** • 607-***-****

Summary

I am a dedicated professional with extensive experience in customer service, healthcare administration, and emergency response systems. My expertise in medical claim billing, financial coordination, and process improvement initiatives positions me well to contribute significantly to revenue cycle management. I am eager to apply my skills in a role that leverages my ability to analyze and maximize client performance, ensuring compliance and enhancing operational efficiency.

Experience

Accounts Receivable Specialist 2020 - 2021

Ensemble Health Partners/Ballad Health

•• Monitored and collected for Workers Compensation claims, ensuring HIPAA compliance and adherence to payer requirements.

• Verified claims for accuracy, including CPT codes, ICD-10 codes, and correct modifiers, significantly reducing A/R days to 89.

• Implemented process improvements to streamline claims verification and submission, en- hancing team performance and operational efficiency. E-911 Public Safety Dispatcher 2010-2021

Tioga County Sheriff Office

•• Managed emergency and non-emergency calls, coordinating dispatch and ensuring efficient response times.

• Maintained NYS E-Justice certification, demonstrating compliance with regulations and confidentiality standards.

• Participated in cross-functional teams to improve communication and operational pro- cesses, contributing to enhanced emergency response systems. Claim Processor 2004 - 2010

TMG Health

•• Processed Medicare HMO claims with a focus on accuracy, validity, and compliance, ensuring timely reimbursement.

• Conducted customer service workgroups to address and resolve billing issues, demonstrat- ing strong operational communication skills.

• Initiated and implemented innovative ideas to improve claim processing efficiency, directly contributing to team performance and client satisfaction. Customer Service/Market Staff 2010 - present

Iron Kettle Farm and Market

•• Provided top-notch customer service, handling purchases and offering product sugges- tions, demonstrating strong customer service skills.

• Managed concession stand operations, including order taking and food preparation, show- casing ability to multitask and prioritize effectively.

• Engaged in continuous improvement efforts to enhance customer experience and opera- tional efficiency at the market.

Education

NYS Licensed Cosmetologist 1988

Broome-Tioga Tech Center

Skills and Accomplishments

•• 5 years supervisory experience, demonstrating leadership and training capabilities.

• Proficient in Microsoft Office and Google, with a quick adaptability to new software.

• Active volunteer work including firefighter/NYS EMT and AEMT-CC roles, showcasing dedication and ability to work in high-pressure situations.

• Efficient at multi-tasking and possess strong decision-making capabilities, critical for man- aging complex revenue cycle processes.

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