Guest Service Professional with 20+ Years Hospitality Experience

Cristina Moya

Guest Service Representative

New York, New York 646-***-**** ************@*****.***

Summary of Qualifications

A dynamic, detail oriented, Guest Service Representative seeking a position in your property in hopes of developing my skills for personal advancement and gain for the company. Over twenty years of hospitality experience and extensive knowledge of Front Office, Housekeeping and Reservations. In addition, a keen ability to prioritize and manage multiple tasks. Accustomed to meeting stringent deadlines. A self-starter, bilingual with excellent communication and customer service skills, having the ability to understand foreign culture and customs.

Experience

Marriott Courtyard Chelsea Guest Service Representative 2019-Present

Check-in arriving guest Check-out departing guest

Kept accurate records of monetary transactions

Resolved guests dispute in a timely, friendly, and professional manner

. Answer phones, make copies, and send faxes for business orientated guests.

The New Yorker Hotel Reservations Agent 2013-2019

Made, Modified and canceled reservations

Retrieved and responded to guest emails inquiries.

Entry of all FIT reservations from OTA/FIT extranet sites

Made sure all calls were answered in a timely and professional manner

Education

CUNY Hostos Community College 2019-Present

Major: Community Health

Skills & abilities

Fluent in Spanish

Problem solving

Communication

Leadership

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