Customer Service Specialist Healthcare Operations

Shikema Page

Address *** ******** ****** #* ********, NJ 07501

Contact 862-***-**** *********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Work well in team-based environments with emphasis on quality, performance, and accountability.

Strong time management skills with ability to establish priorities to meet timelines.

Electronic Health Records (EHR) – Athena.

Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 25 WPM. KEY QUALIFICATIONS

CMS 1500 Business Operations Practice Structure Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Insurance Verification

Processing Co-Payments UB-04 Insurance Billing Procedures Insurance Claim Cycle Medical Terminology

Health Records Management Medical Records Management Human Resource Management Organizational Improvements Interpersonal Professional Communications Electronic Health Records (EHR) Electronic Medical Records (EMR) EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2024 Career Institute – Patterson, NJ Billing and Coding St. Joseph’s Health Hospital – Patterson, NJ Certificate of Completion – Phlebotomy WORK EXPERIENCE

Ultimate Medical Academy – Paterson, NJ 03/2023 –

07/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations. St. Joseph’s Health Hospital – Paterson, NJ 02/2022 – 09/2022

Certified Nursing Assistant

Answered inbound calls, counted inventory, entered data, helped nurses, handled tracheotomy care, administered IV medications, delivered pharmaceuticals, drew blood, and followed end of life procedures.

Assisted with activities of daily living – personal hygiene, mobility, and feeding. Shikema Page, Cont.

Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.

Documented and reported observations of patient behavior, complaints, and physical symptoms.

Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.

Nursa – Fairlawn, NJ 04/2021 –

02/2022

Certified Nursing Assistant

Provided companionship and personal care.

Picked up and passed medications and assisted with personal hygiene and mobility needs.

Handled light housekeeping duties, prepared meals, maintained schedule and appointments, and transported to locations outside the home to run errands to take to doctor appointments.

Ensured privacy of sensitive and confidential information. Healthcare Services Group – Allendale, NJ 02/2020 – 09/2020

Dietary Aide

Performed duties in accordance with safety and infection control procedures.

Handled inbound and outbound calls, self-administered covid-19 testing, and prepared meals.

Entered data in system and maintained a positive, professional, and team-oriented attitude. Valley High School – Wayne, NJ 04/2019 –

06/2020

Dietary Aide

Answered inbound and placed outbound telephone calls and counted inventory.

Prepared and served food items as required to ensure quality, quantity, flavor, and merchandising guidelines.

Operated register, accepted payments, and followed USDA state and local guidelines in the performance of duties.

Received and stored food kept work surfaces and food preparation areas clean and organized and maintained proper sanitary conditions as required by health and safety standards.

Worked well as part of a team to meet timelines, goals, and quality standards. Maple Glen Center – Fair Lawn, NJ 01/2018 –

04/2019

Certified Nursing Assistant

Performed duties in accordance with safety and infection control procedures.

Took vital signs, provided assistance with personal hygiene, feeding, and ambulation, and helped transport patient.

Abided by HIPAA guidelines to ensure patient privacy and confidentiality. ADDITIONAL EXPERIENCE

Caring Connections – Airmont, NY Certified Nursing Assistant 09/2017 – 10/2018

Complete Care at Fair Lawn Edge – Passaic County, NJ Certified Nursing Assistant 12/2015 – 09/2018

Veterans Hospital – Grand Rapids, MI Certified Nursing Assistant 02/2015 – 06/2015

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