Senior National Accounts and Operations Coordinator

Nexhmije “Nina” Dauti

** **** **** * Wayne, NJ **470 * 973-***-**** * ********@*****.***

OBJECTIVE

Seeking a team-oriented role in a dynamic organization where I can leverage 20+ years of customer service experience to drive exceptional client satisfaction, streamline operations, and support the achievement of corporate goals

RELEVANT EXPERIENCE

Janome America, Inc. Mahwah, NJ

Senior National Accounts Coordinator Apr. 2021- Mar. 2025

Acted as main liaison between National Accounts and internal departments, facilitating timely order processing and resolution.

Managed end-to-end order operations including replacements, returns, cancellations, and part requests.

Utilized Apprise ERP and EDI to process and monitor inventory and shipment activity.

Conducted chargeback research, shipment tracking, and vendor portal management.

Supported Accounting and Credit teams with invoice and RA reconciliation.

Promoted into Senior National Accounts in March 2022.

Janome America, Inc. Mahwah, NJ

National Accounts Administrator Aug. 2016- Apr. 2021

Oversaw daily functions of the National Accounts Department, ensuring seamless communication and execution.

Generated RAs, processed orders manually and via EDI, and monitored order fulfillment status.

Maintained compliance with vendor processing guidelines and warehouse protocols.

Handled return processing, shipment follow-ups, and inventory transfer coordination.

Hankook Tire America Corp. Wayne, NJ

National Accounts Administrator Aug. 2015- Jul. 2016

Managed inbound customer calls and processed sales orders.

Provided pricing, stock availability, and shipment tracking through SAP.

Collaborated with account managers to generate customer-specific reports.

Creative Homeowner Upper Saddle River, NJ

Home Plans Supervisor Jan. 2006- Oct. 2014

Managed U.S. and international home plan sales orders, handled customer inquiries, and resolved order discrepancies via phone and web.

Coordinated with over 50 designers to address custom plan requests and ensure accurate processing of order changes and modifications.

Oversaw Canadian sales for Wes Plan and administered exchanges, refunds, and disputes using PayPal.

Generated daily sales reports and processed monthly royalty commissions and compensation plans for designers.

Led process improvements across front- and back-end systems to enhance efficiency and customer satisfaction.

DialAmerica Marketing Inc. Mahwah, NJ

Progressive Roles Feb 1991 – Dec. 2005

Led and trained teams of up to 30 sales representatives, improving performance through coaching, tracking systems, and quarterly evaluations.

Collaborated with sales and branch teams to analyze lead data, optimize call center efficiency, and boost campaign effectiveness.

Oversaw recruitment, payroll support, and administrative operations, ensuring smooth day-to-day branch performance.

Consistently exceeded sales goals in early roles, demonstrating strong customer service and relationship-building skills.

EDUCATION

Niko Nestor High School Struga, Macedonia

High School Diploma June 1984

TECHNICAL SKILLS/TRAINING

Proficient in Microsoft Excel, Word, PowerPoint

Marshall & Swift Residential Estimator

Apprise Enterprise Resource Planning (ERP)

Electronic Data Interchange (EDI)

Clear Communication Skills/ Detail Oriented

Time Management

Data Entry/ Records Management

Call Center Service Operator

Contact this candidate