Customer Service Specialist with Technical Support Expertise
Resume:
Anthony Tucker
Anthony Tucker
Tucson, AZ *****
**********@*****.***
Dedicated customer service representative with 10+ years of experience providing exceptional support. Proven ability to resolve complex issues, build strong customer relationships, and exceed performance metrics. Skilled in troubleshooting, conflict resolution, active listening, problem-solving. Committed to delivering top-notch service and contributing to a positive customer experience. Willing to relocate to: Tucson, AZ
Authorized to work in the US for any employer
Work Experience
Remote Recruiter
American Red Cross-Tucson, AZ
February 2024 to Present
Responsible for actively seeking out and recruiting new blood donors to support the organization's blood supply needs.
Mobile Expert
Metro by T-Mobile (authorized dealer)-Tucson, AZ
January 2022 to February 2024
• Greet customers warmly and professionally, addressing their needs in a timely and courteous manner.
* Provide expert knowledge of cell phone products, features, and services to assist customers in making informed decisions.
* Handle customer inquiries, complaints, and returns effectively.
• Sales:
* Actively engage with customers to identify their needs and recommend suitable products and services. Tier 2 Technical Support
VeriFone-Tucson, AZ
August 2021 to August 2022
• Troubleshooting:
* Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
* Utilize troubleshooting tools and techniques to identify root causes and implement effective solutions.
• Customer Support:
* Provide clear and concise explanations of technical concepts to customers of varying technical backgrounds.
* Build strong customer relationships through excellent communication and problem-solving skills.
* Manage customer expectations and ensure timely resolution of issues. Team Leader
Papa John's-Tucson, AZ
May 2019 to November 2020
• Assign tasks and delegate responsibilities to ensure efficient workflow.
* Provide ongoing coaching and feedback to team members.
* Address performance issues promptly and professionally.
• Pizza Production:
* Oversee the pizza-making process from start to finish, ensuring adherence to quality standards and recipes.
* Monitor inventory levels and place orders as needed.
* Maintain a clean and organized work environment.
• Customer Service:
* Ensure that customer orders are prepared accurately and promptly.
* Resolve customer complaints and concerns in a professional and timely manner.
* Promote a positive and friendly atmosphere for customers and team members.
• Shift Management:
* Open and close the pizza kitchen according to established procedures.
* Ensure that all safety and sanitation regulations are followed.
* Monitor labor costs and take steps to improve efficiency. Qualifications
Education
GED
Fred G Acosta Job Corp - Tucson, AZ
November 2006 to March 2007
Skills
• Technical Support
• Upselling
• Help Desk
• Retail Sales
• Mobile Devices
• Troubleshooting
• Microsoft Windows
• Sales
• Desktop Support
• Computer Skills
• Assistant Manager Experience
• Customer service
• Windows
• Help desk
• Desktop support
• Mobile devices
• Software troubleshooting
• Computer networking
• Active Directory
• Negotiation
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