Customer-Focused Team Player with Leadership Potential

Deborah Terrero

Brightwaters, NY ***** • 631-***-**** • *************@*****.***

Professional Summary

Customer-focused professional with successful ten-year career in the education sector. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Food & Beverage expertise, including competitive offerings, pricing and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Skills

Managing Cash Register

Administration and Reporting

Quality Standards

Strategic Planning

Managing Appointments

Time Management

Maintaining Clean Work Areas

Sales Transactions

Food and Beverage Management

Managing Multiple Tasks

Schedule Preparation

Work History

Working Manager, 08/2018 to Current

Bella Vie Restaurant – Bay Shore, NY

Accomplished multiple tasks within established timeframes.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional, organized, and safe environment for employees and patrons.

Cross-trained existing employees to maximize team agility and performance.

Developed and maintained relationships with customers and suppliers through account development.

Cashier, 10/2022 to 01/2023

Kohls Department Store – Bay Shore, NY

Maintained current knowledge of store promotions and highlighted sales to customers.

Handled cash with high accuracy and took care to check bills for fraud.

Used POS system to enter orders, process payments and issue receipts.

Helped customers complete purchases, locate items, and join reward programs.

Assisted customers with returns, refunds and resolving transaction issues.

Welcomed customers and helped determine their needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cook, 01/2016 to 01/2017

The Simple Greek – St. Petersburg, FL

Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Maintained food safety and sanitation standards.

Followed strict standards for food handling and safety, minimizing risks to customers.

Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Prepared food items in compliance with recipes and portioning control guidelines.

Teacher, 09/1997 to 03/2009

Pinellas County School System – Clearwater, FL

Created and developed lesson plans to meet students' academic needs.

Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Shifted between formal and informal methods of teaching to keep students engaged.

Evaluated students' understanding of course material through examinations and in-depth essay writing.

Developed and implemented classroom routines to address varying student needs

Participated in department meetings to provide input to colleagues about student achievement and improvement.

Developed and administered tests for students to measure academic proficiency and understanding.

Planned and implemented integrated lessons to meet national standards.

Graded and evaluated student assignments, papers, and course work.

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.

Office Assistant, 01/1995 to 08/1996

Long Island University – Brentwood, NY

Managed daily data entry and kept clerical information accurate.

Processed incoming and outgoing mail and packages according to established procedures.

Interacted with customers by phone, email, or in-person to provide information.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Completed clerical tasks such as filing, copying, and distributing mail.

Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Master of Arts: Special Education

Long Island University - Brentwood, NY

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