Customer Service & Medical Office Administration Specialist

GENECIA BERNAL

Colorado Springs, CO, ***** • 720-***-**** • *************@*****.***

PROFESSIONAL SUMMARY:

Knowledgeable Medical Assistant and Office Manager with an educational background in Medical Billing & Coding, Family Development and Advocacy, as well as Medical/ Mental or Behavioral Health /Dental Assisting. Skilled in customer service, human resources, office administration, technical support, training, verifying accuracy, scheduling, research, client empowerment, advocacy, communication, medical data entry, and technical applications through utilization of medical software systems. Ability to process basic accounting and payroll processes. Understanding of medical account management and HIPAA privacy. EDUCATION:

Bryant & Stratton College

Medical Billing & Coding Diploma December 2023 (Completed) Medical Reimbursement & Coding AAS August 2025 (Graduated)

(CCA & CCS-P 2025)

BA Medical Services Management August 2026

University of Connecticut May 2025 (Certified)

Family Development Credential (FDC)

(Family Advocate Certification)

Grand Canyon University Transferred 2023

BS Addiction Counseling

Tallahassee Community College

MHA Certificate 2007 (Certified)

American School of Dental Assisting,

EDDA Certificate 2012 (Certified)

RELEVANT COURSES:

ICD Diagnostic Coding

Electronic Health Records

ICD Procedural Coding

CPT & HCPCS II Coding

Healthcare Terminology

Intro to Medical Office Support & Services

CORE COMPETENCIES:

General Accounting

Data Entry

Reimbursement Methodologies

10-Key Keyboarding Skills

Counseling Methods

Customer Service

General Operations

General Administrative

ICD-10-CM/PCS

Child & Family Development

CPT & HCPCS Level II

Policy & Procedures

Time & Office Management

Billing & Invoicing

General Psychology

PROFESSIONAL EXPERIENCE:

Office Manager

Steady Js Trucking 2022 – 2023

• Understanding of MS Office programs for in-house record keeping and processing

• Skilled at prioritizing and multitasking the scheduling of tasks to ensure that daily, weekly, and monthly objectives are met

• Scheduling of load pickup/drop off for all drivers

• Processing of associate payroll and scheduling

• Maintained contact with drivers regarding deliveries and issues to help problem solve Independent Business Owner (IBO)

Victor Solutions LLC 2017 – 2022

• Offering technical support to customers and clients

• Optimized service procedures to increase customer satisfaction

• Basic accounting, payroll, and human resources

• Quarterly training to keep up with software updates and best practices, as well as assisting clients in learning new software

• Made strategic decisions regarding future targets

• Clients included: Turbo Tax, Comcast, Home Depot, MD live, Crisis hotlines, and other healthcare establishments

• Client resource assistance, record keeping, case management, billing Behavioral Tech/Dental/Medical Assistant

HSS 2016 – 2018

Comfort Dental 2015 – 2016

Apalachee Center 2009 – 2011

• Patient/Client 1:1 monitoring and support

• Generate reports on patient welfare and interactions, and then utilize healthcare software to update electronic patient records and provider charting

• Communicate effectively with staff and providers on patient/clients’ needs or risk

• Assist medical staff with de-escalation and incident prevention

• Maintaining work area sterilization and cleanliness

• Processing of front office assisting and billing

• Client resource assistance and assstance with case management

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