Customer Support Professional with 10+ Years of Service

Raquel Gonzalez

929-***-**** ************@*****.*** https://www.linkedin.com/in/raquelgunz/

SUMMARY

Energetic and people-first professional with over 10 years of experience supporting teams, improving systems, and delivering strong client service across nonprofit, legal, healthcare, and education settings. Recently completed Human Services and Computer Skills training through the First Step Program and eager to bring that knowledge into a role that makes a real difference. Known for being organized, compassionate, and resourceful—always ready to solve problems, support others, and contribute to a positive team environment. Excited to grow in the human services field and help connect individuals and families with the support they need. PROFESSIONAL EXPERIENCE

Coalition for the Homeless, New York, NY June 2025 - Present Mail Clerk (Internship)

● Improved client access to essential documents by managing and distributing high-volume mail daily across multiple units

● Reduced delivery issues by logging incoming mail and confirming recipient identity using a secure, client-centered tracking system

● Increased resident satisfaction by reorganizing mailroom operations and implementing clearer pickup procedures

P.S. 256 Benjamin Banneker, Brooklyn, NY September 2022 - June 2025 PTA President (Volunteer)

● Fostered a supportive school environment to benefit students by building strong, positive relationships with staff, parents, and the local community

● Helped strengthen community involvement to support school needs by leading outreach events that were well-coordinated, budget-conscious, and delivered on time

● Advocated for student success to influence resources and policy by organizing community discussions with district leaders, school administrators, and local organizations Stewart Law Firm, Binghamton, NY June 2017 - October 2020 Administrative Assistant

● Ensured smooth daily operations to keep teams on schedule by managing calendars and coordinating meetings efficiently

● Created a digital filing system to make it easier to find client records by organizing documents in Google Drive with clear folders and naming conventions

● Prepared in-depth reports to support better decision-making by tracking response times and collecting client feedback from outreach events

● Managed budgets and expense reports to ensure accurate reporting and responsible use of funds by tracking outreach program expenses and preparing monthly reports for leadership Dr. Shah Dental Office, New York, NY February 2013 – June 2017 Office Manager

● Prevented appointment conflicts and delays by managing daily schedules and coordinating with dental staff for smooth patient flow

● Improved patient satisfaction by addressing common concerns through updated front-desk procedures and follow-up systems

● Reduced supply costs by sourcing more affordable vendors and optimizing inventory tracking for dental materials

● Boosted client engagement and clinic visibility by creating clear, eye-catching marketing materials for local outreach

EDUCATION

First Step Program, New York, NY May 2025 - August 2025 Human Services and Computer Skills Training

DeVry University, Long Island City, NY

A.S in Business Administration/Accounting

SKILLS

JavaScript · Microsoft [Word, Excel, PowerPoint] · Google [Sheets, Docs, Slides] · Workflow Optimization · Program Coordination · Outreach Planning · Data Entry · Accounting [Reporting, Bookkeeping, Data Analysis & Interpretation]

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