IT Specialist (Bilingual) with Hands-On Tech Experience

Carmelo A. Acevedo

***************@*****.*** 707-***-**** Houston, TX 77084

LinkedIn: www.linkedin.com/in/carmelo-a-acevedo

SUMMARY

Bilingual and aspiring IT professional with over 1.5 years of hands-on experience in system administration, cybersecurity, networking, and technical troubleshooting. Adept at configuring systems, performing network audits, and resolving hardware/software issues. Motivated self-learner with a growing skill set in virtualization, scripting, and IT security. Eager to contribute to secure and efficient IT operations while continuing to build technical expertise.

SKILLS

Proficient: Linux & Windows Administration, VirtualBox, Power User Skills, Nmap, Microsoft Office Exposure: PowerShell, Bash, Suricata, Snort, Wireshark, Computer Networking, Virtual Machines, CLI Tools WORK EXPERIENCE

Tech Hub, IT Specialist Intern

Jan 2025 – Feb 2025

• Imaged and configured 20+ systems; diagnosed and repaired units with hardware failures (e.g., RAM, power issues).

• Resolved customer hardware/software issues including factory resets and reimaging of Dell workstations.

• Set up classroom and lab environments, including server room switch installations for Ethernet connectivity.

• Authored troubleshooting reports detailing issues and resolutions to build internal knowledge base. Who’s Next Barbershop, Professional Barber

Sep 2023 – Dec 2024

• Delivered high-quality customer service while maintaining shop operations.

• Acted as informal tech support—resolving internet connectivity and TV-related issues as the “go-to” technician.

Massachusetts Army National Guard, E4 Specialist – Personnel Administrator Oct 1999 – Mar 2003

• Managed personnel records and coordinated logistics for security operations including the 2002 Winter Olympics.

• Ensured readiness through strict adherence to military documentation and operational protocols. TECHNICAL PROJECTS

Network Security Audit with Nmap

• Performed basic penetration testing using Nmap to detect vulnerabilities; produced reports with mitigation strategies.

Secure Configuration Using PowerShell

• Developed PowerShell scripts for basic system hardening and configuration tasks to improve administrative efficiency.

Intrusion Detection Exploration

• Tested traffic analysis tools like Suricata and Snort to build foundational understanding of intrusion detection.

EDUCATION & CERTIFICATIONS

Tech Foundry – Certificate Program, Graduated Jan 2025 W.J. Dean Technical High School – High School Diploma, 1999 Certifications:

• System Administration and IT Security: Defense Against the Digital Dark Arts, Coursera – 2024

• Operating Systems and You: Becoming a Power User, Coursera – 2024

• Bits and Bytes of Networking, Coursera – 2024

• Fundamentals in IT, Coursera – 2024

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