IT Support & Cybersecurity Specialist Resume Title

Zachary Johnson

Brooklyn, NY ***** 929-***-**** **********@*****.***

Portfolio: https://jzachary70.wixsite.com/my-site

IT ANALYST CYBERSECURITY & TECHNICAL SUPPORT SPECIALIST

Analytical and solutions-driven IT professional with hands-on experience in technical support, system troubleshooting, and network security. Proven ability to identify and resolve complex hardware, software, and connectivity issues while ensuring system uptime and data integrity. Strong foundation in cybersecurity principles, cloud systems, and network administration, with exceptional documentation and communication skills.

TECHNICAL SKILLS

Operating Systems: Windows 10/11, Linux (Ubuntu, Kali), macOS

Networking Tools: Wireshark, Snort, Nmap, PuTTY, Cisco Packet Tracer

Security Tools: Firewalls, SSL/TLS Testing, Threat Analysis, Intrusion Detection

Programming & Scripting: Python (basic), Bash, PowerShell

IT Support Tools: Ticketing Systems, Remote Desktop, Heliaus Security Software

Cloud & Virtualization: AWS (Introductory), Microsoft Azure, IoT Systems

Other: Documentation, Active Directory (Introductory), Incident Response, IoT Integration

PROFESSIONAL EXPERIENCE

Allied Universal – Security & Systems Support Officer New York, NY Sep 2022 – Present

• Utilize Heliaus software for incident logging and data reporting, ensuring digital records are accurate and compliant.

• Implemented access control protocols and monitored network-connected security systems to prevent breaches.

• Partnered with IT teams to maintain and troubleshoot camera and sensor systems.

• Enhanced cyber-physical security awareness and participated in incident response planning.

Custom Protective Service – Security Officer New York, NY Jul 2017 – Sep 2022

• Managed digital surveillance systems and recorded incidents in compliance with data-handling standards.

• Gained practical experience with networked security systems, including video monitoring and access management.

• Demonstrated analytical problem-solving in real-time during security events requiring quick response.

KGB – Technical Support Representative (Verizon FiOS) San Antonio, TX 2013 – 2014

• Delivered Tier 1 support for Verizon internet, TV, and VoIP services.

• Used ticketing systems to diagnose connectivity, router, and account issues.

• Escalated high-level technical incidents using structured troubleshooting workflows.

• Collaborated with field technicians and back-end engineers to improve service restoration times.

ACADEMIC PROJECT HIGHLIGHTS

Smart Home Automation & Security System – Designed an IoT-based home security system with Arduino and sensors for motion and door detection.

Linux System Administration – Created and managed Linux user accounts, performed file permissions, shell scripting, and network configuration.

Traffic Controller IoT System – Built a web-controlled traffic management system using ESP32 and motion-detection automation.

Cybersecurity Fundamentals (SEC 290) – Conducted intrusion analysis using Wireshark, created Snort IDS rules, and configured firewall and SSL/TLS layers.

EDUCATION

Undergraduate Certificate – Cybersecurity DeVry University, New York, NY August 2024 GPA: 3.87

Relevant Coursework: Information Security, Ethical Hacking, Cloud Computing, Network Infrastructure, Penetration Testing, Data Privacy

Diploma – Administrative Assistant Career Point College, San Antonio, TX May 2012

CERTIFICATIONS & AFFILIATIONS

• National Society of Leadership and Success (NSLS) – Member, 2024

• CompTIA Security+ (In Progress)

• Google IT Support Certificate (In Progress)

KEY STRENGTHS

Incident Response & Documentation Network & System Troubleshooting IT Service Management (ITSM) Customer Support Excellence Cyber-Physical Security Awareness Analytical Thinking & Continuous Learning

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