Retail Sales Business Operations

SUMMARY

Client-centered, emotionally intelligent Sales Professional with more than 20 years of retail sales and service delivery experience. Proven competency and skill in meeting or exceeding sales targets, advancing company profitability, maintaining customer loyalty, and continuously improving business operations.

AREAS OF EXPERTISE

Closing

Meeting and exceeding quotas

NetSuite

Prospecting and cold calling

Emotional intelligence

Plotbox

Client relationship development

Sales team leadership

HubSpot for CRM

Communications

Problem solving

Microsoft Office Suite

PROFESSIONAL ACCOMPLISHMENTS

EVERTORY PARTNERS, Sinking Spring, Pennsylvania

Pleasantview Cemetery

Family Service Advisor January 2023 - Present

Drive sales of interment products and services for families at-need and pre-need. Provide grieving clients with options and services during and after the sales process, including memorial program design, vaults, plots, urns, burial chambers, benches and processions, in a compassionate manner. Produce leads independently and manage schedule to meet assigned monthly quota.

Produced $650,000 in revenue in Q1 – Q3 of 2024

Produced $600,000 in revenue 2023

CMS EAST, INC., Pottstown, Pennsylvania

Highland Memorial Park

Sales Manager April 2014 – November 2022

Led the sales of interment products and services to existing and potential customers and associations. Provided grieving clients with options and services during and after the sales process in a compassionate manner. Generated leads independently and manage schedule to meet assigned monthly quota.

First company winner of the Conqueror Cup in April 2022 for achieving 250% of revenue target

Highest 2021 fiscal year burial-to-income ratio, producing $500,000 revenue

Diamond Award winner for revenue generation in fiscal year 2019

Salesperson of the Month Award—August 2018 and October 2017

Park of the Month Award—February 2016

HAYNES FURNITURE COMPANY, INC., Oaks, Pennsylvania

The Dump Furniture Store

Senior Sales Associate December 2009 – March 2014

Led interior-design consulting for one of the nation’s leading retail furniture organizations. Ensured post-sale home delivery and customer satisfaction.

Guided customers through detailed finance and credit application procedures

Met or exceeded annual sales quota of at least $800,000 during each year of employment

Generated $1.2mm in warranty revenue from 2009 through 2013

NUDYS BRIDGE STREET CAFÉ, Phoenixville, Pennsylvania August 2007 – September 2009

Food and Operations Manager

Led day-to-day management, training and scheduling for 13 restaurant servers in a fast-paced 132-seat restaurant. Fully accountable for daily cash flow and revenue reconciliation. Proactively anticipated and resolved all customer service issues promptly.

Improved annual Chester County Health Inspection score from of 71 to 82 within one year

Earned Chester County Health Department Food Manager Certificate in June 2008

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