Customer Service Project Management

ASHLEY COTTON

Glenpool, OK *****

918-***-**** - ****.******.*@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

SKILLS

• Food preparation

• Organization and cleanliness

• Cleaning and sanitizing

• Safe food handling

• Supply restocking

• Sanitary food handling procedures

• Safe food storage

• Temperature monitoring

• Knife handling skills

• Refrigerator and freezer sanitation

• Health code compliance

• Menu planning proficiency

• Positive attitude

• Customer service

• Team collaboration

• Dedicated work ethic

• Continuous improvement

• Punctual and reliable

• Stock rotation

• Heavy lifting

• Order accuracy

• Complex Problem-solving

• Time management

WORK HISTORY

01/2022 to 04/2025 Kitchen Staff Member

Kate Bernard Training Center – Oklahoma City, OK

• Assisted in food preparation and ingredient assembly for menu items.

• Maintained cleanliness and organization of kitchen workstations and equipment. Supported team members by efficiently following instructions for cooking processes.

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• Learned and adhered to safety protocols to ensure a safe working environment. 01/2014 to 10/2019 Manager

Collard Trucking – Calvin, OK

Managed daily operations, ensuring efficient workflow and high-quality customer service.

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Coordinated inventory management processes to maintain optimal stock levels and reduce waste.

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• Trained and mentored staff on best practices in floral arrangements and customer interactions.

08/2015 to 08/2016 Waitress

Rib Crib Bbq & Grill

Provided exceptional customer service, ensuring positive dining experiences for all guests.

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Efficiently took and processed orders using POS systems, enhancing order accuracy and speed.

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Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.

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Assisted in training new waitstaff on menu items, service protocols, and safety procedures.

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Maintained cleanliness of dining area, adhering to health regulations and promoting a safe environment.

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05/2013 to 08/2016 Manager

Petal Pushers Flowers & Gifts – Eufaula, OK

Managed daily operations, ensuring efficient workflow and high-quality customer service.

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Coordinated inventory management processes to maintain optimal stock levels and reduce waste.

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Trained and mentored staff on best practices in floral arrangements and customer interactions.

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05/2010 to 08/2014 Waitress

Boomerang – Shawnee, OK

Provided exceptional customer service, ensuring a positive dining experience for all guests.

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• Processed orders accurately and efficiently using point-of-sale systems. Maintained cleanliness and organization of dining area, enhancing overall restaurant appearance.

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Collaborated with kitchen staff to ensure timely food delivery and quality standards.

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03/2007 to 06/2009 Waitress

Pizza Hut – Holdenville, OK

• Assisted in training new team members on menu offerings and service protocols.

• Handled customer inquiries and resolved issues to maintain satisfaction levels.

• Monitored inventory levels, contributing to effective stock management practices. Adapted quickly to fast-paced environment, maintaining productivity during peak hours.

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EDUCATION

Political Science

Rose State College - Oklahoma City, OK

Certified Nursing Assistant

Wes Watkins Technology Center - Wetumka, OK

05/2011 High School Diploma

Wetumka High School - Wetumka, OK

ACCOMPLISHMENTS

OSHA certified

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