Customer Service Team Supervisor

AHMADZIA HABIBI

* ***** **** ******** **

Tel: +1-431-***-****

Email: ***************@*****.***

PROFESSIONAL & QUALIFICATION SUMMARY:

Goal-oriented team supervisor and IT professional with one year of leadership experience overseeing daily operations, resources management and performance evaluation for a maintenance crew. Proven ability to leverage technical skills (MS SQL, Java, MS office) with a bachelor’s degree in information and technology to implement process improvement and support organizational goals. WORK EXPERIENCE

Team supervisor

Bee-clean building maintenance company 2025

• Streamlined daily operations by efficiently assigning tasks and managing resources, resulting in a 90+ on-time completion rate for all team deadlines.

• Improved team productivity by monitoring key performance metrics and providing targeted feedback.

• Acted as the key communication liaison between management and staff, ensuring clarity on strategy and goal to maintain alignment across the entire team General Labor 2024

Zabi Construction Company – Winnipeg, MB

• Roof installation and repair

• Siding installation

• Soffit and fascia installation

Database administration

Ministry of Justice of Afghanistan 2019-2022

• Installation and configuration: setting up new databases.

• Performance monitoring: Analyzing and tuning databases for optional speed and efficiency

• Backup and recovery: creating regular data copies and ensuring disaster readiness.

• Troubleshooting issues: Diagnosing and resolving database errors or connectivity problems. EDUCATION

B.A of Information Technology 2020

Rana University - Kabul, Afghanistan

High School Diploma 2013

M. Tarzi High School - Kabul, Afghanistan

Computer skills:

• MS office (word, Excel, access, power point, outlook), adobe photoshop, adobe premiere, quick book, MS SQL, My SQL, Java

References available upon request