Support Specialist Healthcare

Maureen Coffey Norman

Remote Healthcare Support Specialist

Waxhaw, NC 704-***-**** **************@*****.***

Professional Summary

Remote-ready Healthcare Support Specialist with Open Enrollment (ACA/Marketplace) familiarity, high call- volume support experience, eligibility verification assistance, coverage education, and compliance-focused case handling. Strong accuracy performance (95%+), expert at navigating multiple systems while on live calls, and supporting members with prior authorizations, grievances, and benefit questions. Experienced Insurance & Compliance Paralegal with a strong background in remote claims support, ACA healthcare transitions, Medicaid fraud monitoring, and member services. Skilled in high-volume case handling, documentation accuracy, privacy compliance (HIPAA), and assisting consumers with eligibility and support needs. Dedicated to delivering a positive member experience and maintaining regulatory standards.

Professional Experience

Paralegal Plus Enterprise, LLC — Waxhaw, NC

Independent Paralegal Manager

January 2006 – Present - Successfully supported a Fortune 500 Insurance Company as a remote-based Insurance Paralegal for 7 years. - Assisted claims outsourcing including investigation support, compliance documentation, adjudication, and subrogation. - Created legal task notes, benefits summaries, and claim data reports to ensure accurate case outcomes. - Conducted Medicaid Fraud Claims monitoring for Managed Care Organizations (MCOs) and coordinated consumer transitions into NY CDPAP programs. - Managed confidential health record review in accordance with HIPAA standards. Children’s Advocate & Passion Project

January 1996 – December 2005 - Provided academic tutoring and advocacy for at-risk, adopted, and foster youth. - Contributed to custody advocacy training through the Council for Children’s Rights. - Organized fundraising efforts benefiting children’s literacy and special education. Judith Garmon & Associates — Charlotte, NC

Corporate Paralegal

January 1995 – December 1995 - Provided administrative legal support to a Patent Attorney including case document preparation.

1

Conrad, Trosch, & Kemmy — Charlotte, NC

Real Estate Paralegal

January 1993 – December 1994 - Conducted title abstracting and reviewed legal filings for accuracy before recording.

The Children’s Law Center — Charlotte, NC

Children’s Advocate

January 1992 – December 1992 - Conducted investigations and advocacy to support legal outcomes for minors.

John H. Cutter, III PA — Charlotte, NC

Administrative Paralegal

January 1991 – December 1991 - Managed medical and retail debt claims, negotiated settlements, and performed skip tracing.

Ida Outlaw McPherson, Esq. — Virginia Beach, VA

Paralegal

January 1990 – December 1990 - Interviewed clients for bankruptcy cases and analyzed insurance account data.

Richard C. Titus, ERISA Attorney — Raleigh, NC

Legal Intern

1990 - Assisted with ERISA compliance case documentation and file organization.

Education & Certifications

Bachelor of Arts, English Education & English Literature — Magna Cum Laude North Carolina Central University — Durham, NC

Fundamentals of Law (Completed First Year)

North Carolina Central University School of Law — Durham, NC Certificate in Paralegal Studies — GPA 4.0

CLC Institute for Paralegal Studies — Raleigh, NC

HIPAA Certified

Technical Skills

HIPAA Compliance Claims Investigation ACA Compliance Support Avaya, Five9, Call Center Tools

CRM Platforms Dual-Screen Navigation

•

•

•

•

•

•

•

2

Microsoft Teams Zoom Google Workspace

High-Accuracy Data Entry & Documentation

Job Target

Remote Healthcare Support Specialist / Open Enrollment Member Services Representative Hourly- only, non-licensed positions supporting ACA/Medicaid/Healthcare Enrollment.

References available upon request.

Cover Letter

Maureen Coffey Norman

Waxhaw, NC • 704-***-**** • **************@*****.*** Re: Remote Healthcare Support Specialist

Dear Hiring Manager,

I am writing to express my interest in a Remote Healthcare Support Specialist role. With over a decade of experience supporting insurance compliance, member documentation, claims review, and healthcare program transitions—paired with strong HIPAA knowledge and remote technology proficiency—I am confident in my ability to support members effectively and uphold service quality. I bring extensive remote case-handling experience assisting consumers with understanding benefits, resolving issues, reviewing claims information, and ensuring documentation accuracy. I excel in high- volume environments where attention to detail and empathy are essential. My background supporting Medicaid fraud review for Managed Care Organizations and coordinating healthcare transitions has reinforced my strong compliance approach and dedication to helping members access care. Throughout my career, I have successfully navigated multiple software platforms during live support interactions while maintaining a calm and professional demeanor. I am confident that my communication skills, accuracy (95%+ documentation rate), and team-focused work ethic would allow me to contribute immediate value to your remote support team.

Thank you for your consideration. I welcome the opportunity to discuss how my experience aligns with your organization’s goals and to contribute to improving the member experience. Sincerely,

Maureen Coffey Norman*

•

•

3

Contact this candidate