Public Health Service Manager

Marcell Beal

*************@*****.***, (***) -***-4728 [Marcell Beal] San Angelo, Texas

Professional Summary

Results-driven professional with expertise in service advising, sales, and public health operations. Skilled in customer service management, automotive service operations, and health education. Experience as a service manager and sales professional at Honda, specializing in optimizing service efficiency and enhancing customer satisfaction. Former Public Health Technician in the U.S. Air Force with a strong background in health compliance and preventive medicine. Adept at team leadership, problem-solving, and data-driven decision-making. Key Skills

• Service Advising & Customer Relations

• Automotive Sales & Service Management

• Team Leadership & Training

• Market Research & Client Retention Strategies

• Public Health & Occupational Safety

• Risk Assessment & Preventive Medicine

• Workflow Optimization & Efficiency Improvement

• Data Collection & Performance Analysis

Professional Experience

Service Manager & Sales Professional

Honda [December 2022-Present ]

• Managed daily service operations, ensuring efficiency and high customer satisfaction.

• Advised customers on vehicle maintenance and repair options to enhance service experience.

• Assisted customers in selecting vehicles and service plans, leading to increased sales revenue.

• Trained and supervised staff to improve service quality and streamline workflow.

• Monitored key performance indicators (KPIs) to improve sales and customer retention. Public Health Technician

United States Air Force [2019-2022]

• Conducted health risk assessments and preventive medicine initiatives.

• Provided occupational health education and compliance training.

• Ensured adherence to federal and Air Force health regulations.

• Collected and analyzed health data to improve force readiness and overall well-being.

• Collaborated with medical teams to implement health and safety programs. Service Advisor

[Service Advisor ] [December 2022-present ]

• Assisted customers in understanding vehicle service needs and recommended appropriate solutions.

• Provided detailed explanations of maintenance and repair processes, ensuring customer satisfaction.

• Coordinated with technicians to ensure timely and accurate service completion.

• Managed service records and scheduled follow-ups to enhance customer retention.

• Handled service-related inquiries and resolved customer concerns effectively.

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