Customer Service Representative
Resume:
Shon Flores
Determination, Perseverance, Will power
Staten Island, NY 10306
*************@*****.***
Professional Summary
I am a determined, positive, willing to learn and evolve, persistent employee who can only enhance your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inbound Sales Agent
Spectrum-Lexington, SC
April 2023 to Present
Sales of video, mobile, Internet to residential customer Customer Service Associate
Blue Cross Blue Shield-Columbia, SC
August 2022 to Present
Health,dental,vision policy, provide the subscribers and providers cover, deductible and out of pocket amount and met amount, the in network coverage, recertification history, examination of procedure and diagnosis codes for codes, using Tn av,Pimi,Sein,Selg, insurance policy, Cam policy for eligibility and benefits. Effective dates, inactive or active policy, specialty drugs that approved or needs recertification to be use by physicians or client
Retail Salesperson
Ashley Furniture HomeStore-Columbia, SC
May 2022 to June 2022
Furniture sales
Automotive Sales Consultant
Fred Anderson Toyota,Dick Dyer, Columbia Jaguar/Land Rover-West Columbia, SC November 2019 to April 2021
Assist customers in the sales or leasing of a new or used the automobile . Wireless Customer Service Representative
Verizon-Elgin, SC
May 2016 to October 2019
Customer service representative for Verizon we do assumption of liability IT troubleshooting, government, business, and consumer customers
IT enterprise scheduling
Palmetto Health-Columbia, SC
March 1996 to May 2016
IT Enterprise scheduling is matching insurance companies with the appropriate procedures for doctor's appointments via IT technology
Education
High school diploma
North Central High School-Kershaw, SC
August 1987 to June 1989
Skills
• English
• Microsoft Office
• Upselling
• Remote Access Software
• Customer service
• Operating Systems
• Active Directory
• Desktop Support
• Network Support
• Furniture Sales
• Computer skills
• Communication skills
• Microsoft Word
• Troubleshooting
• Sales
• Technical Support
• Software Troubleshooting
• Inside sales
• Microsoft Windows
• Help Desk
• Data Entry
• Computer literacy
• VPN
• CRM Software
• Negotiation
• Computer Networking
Military Service
Branch: United States Army
Service Country: United States
Rank: Specialist
August 1989 to August 1996
Operating military tanks or any vehicle that's within a average motor pool Certifications and Licenses
Driver's driver's License, Life insurance license accident, life, health March 2025 to August 2025
Accident, Life, Health Insurance License
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