Customer Support Service
Resume:
Maurice Wright
Red Oak, TX *****
*************@*****.***
Willing to relocate to: Dallas, TX
Authorized to work in the US for any employer
Work Experience
Shipping Clerk
Exstigistics-Dallas, TX
October 2024 to Present
Manage containers, create, correct and email shipping labels, email details of shipment, contact customer, train and direct new hires, Microsoft excel spreadsheets sheet, audit containers Inventory Manager
samsung sdsa-Dallas, TX
June 2023 to October 2024
Manager inventory, cycle counts, products being allocated, releases orders, schedule pick up and drop off, manage floor team, hold meets with team members Forklift Operator
DHL-Lancaster, TX
June 2021 to June 2023
Replenish empty spaces with products coming from high racks, load and unload trucks with product, pick products at a fast and steady pace
Customer Service
Petco-Chicago, IL
June 2018 to December 2020
Customer service, cashier, stock and returns
Dog Trainer/Sales Associate
URBAN POOCH CANINE LIFE CENTER-Chicago, IL
June 2012 to December 2018
Train dogs, teach multiple classes, meet and greet clients and dogs, socialize dogs, maintain and clean facility in a fast pace environment
Clerk
Education
Business (Associate's degree)
Northwestern University-Chicago, IL
September 2006 to June 2008
Skills
• Mechanical knowledge
• Customer communication (6 years)
• Forklifts with various attachments
• Driving
• Microsoft Outlook
• Phone customer support
• Customer support experience within retail industry
• Computer operation
• Microsoft Office
• Handling customer inquiries
• Stand-up counterbalanced forklift operation
• Microsoft Dynamics 365
• Administrative experience
• Email customer support
• In-person customer service
• Problem-solving
• Public speaking
• Phone etiquette
• Logistics (4 years)
• Order fulfillment
• Customer support experience within hospitality industry
• RF Scanner
• Manufacturing
• Customer issue escalation
• Box truck
• Customer service video conferencing
• Warehouse experience
• Warehouse distribution
• CRM system proficiency
• Improving customer support response time - Customer support response time improved (11-20%)
• Microsoft Word
• Electric pallet jack (4 years)
• Office experience
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Data entry
• Heavy lifting
• Oil change
• Communication skills
• Forklift safety protocols
• Productivity software
• Order picking
• Forklift (3 years)
• Warehouse supervisor experience
• Industrial equipment
• Pallet jack
• Moving
• Professional ethics
• Handling customer service requests
• Attention to detail
• Dog handling (9 years)
• Order processing
• Conflict management
• Technical troubleshooting support
• Clamp truck
• Negotiation
• Providing product information
• Mechanical troubleshooting
• Live chat
• Managing customer accounts
• Customer service
• Material handling equipment operation
• Computer skills
• Call center agent experience
• Microsoft Excel
• Commercial driving
• Customer support - Customer support experience (1-2 years)
• Handling customer exchanges
• Material handling safety practices
• Billing issue inquiries
• Operating heavy equipment
• Order inquiry handling
• Math
• Customer support specialist experience
• Computer literacy
• Pet care
• Writing skills (10+ years)
• Marketing
• Dispatching (1 year)
• Cherry picker (4 years)
• Typing
• Warehouse management system
• Order picker
• Leadership
• Inventory Control
• Sales
• Time management
• Internet of things
• Individual consumer customer service
• Operating systems
• Customer returns handling
• Google Workspace
• Accounts receivable
• Shipping & receiving
• Implementation of OSHA safety standards
• Call center experience
Languages
• Spanish
Certifications and Licenses
Driver's License
CPR Certification
Google Analytics Certification
ASE Certification
Pallet Jack Certification
Forklift Certification
Contact this candidate