Hospitality

Marsha Monica Arieatas

*** ******* ****, ******* **** of Spain, Trinidad

******.********@*****.*** +1-868-***-****

Professional Summary

Hospitality professional with over 20 years of experience delivering exceptional guest service in luxury cruise and hotel environments. Recognized for maintaining the highest standards in suite presentation, guest relations, and team support. A dedicated, adaptable, and detail-oriented leader with proven expertise in creating a welcoming and seamless guest experience. Education

Corpus Christi College — Graduated, 1991–1993

Mucurapo Junior Secondary — Graduated, 1988–1991

Paramin R.C. — Graduated, 1980–1988

Certifications & Training

Social Studies & History Crowd Management Pest Management Product Knowledge & Safety USPH Food Sanitation & Safety

Proficiency in Survival Craft and Rescue Boat Marine Safety (A-V1/1-1 to A-V1/1-4) Security Awareness Cruise Management & Human Behavior

Professional Experience

Suite Host — Seabourn Cruise Line

December 2022 – May 2025

• Managed a section of 15–20 Owner’s Suites, ensuring personalized and high-standard service.

• Maintained direct communication with the Assistant Housekeeper, providing detailed daily updates.

• Ensured suite readiness, cleanliness, and amenities met luxury brand standards.

• Assisted guests with daily activities, reservations, and onboard services.

• Supervised attendants and supported team success through training and mentorship.

• Enforced Public Health and safety procedures, including correct use of chemicals and PPE. Room Attendant — Courtyard by Marriott Trinidad

January 2020 – May 2020

• Cleaned and maintained guest rooms to meet Marriott brand standards.

• Managed linen changes, restocking, and guest requests efficiently.

• Reported and followed up on maintenance concerns.

• Assisted with laundry operations to maintain workflow efficiency. Cabin Stewardess — Oceania Cruises, Miami FL

June 2013 – January 2020

• Maintained 22–25 staterooms, ensuring cleanliness, setup, and guest satisfaction.

• Oversaw guest laundry, valet, and minibar services.

• Partnered with butlers for top-suite management and guest relations.

• Complied with USPH and Canadian Public Health standards for sanitation and safety. Bell Attendant / Bell Captain / Stateroom Attendant — Royal Caribbean International August 1998 – December 2011

• Delivered food and beverages to guest staterooms, ensuring timely and professional service.

• Supervised Bell team schedules, inventory, and USPH compliance.

• Maintained 17–19 staterooms, provided personalized service, and managed guest requests.

• Handled complaints promptly and ensured guest comfort throughout each voyage. Sales Clerk / Part-Time Manager

1996 – 1998

• Managed store opening and closing operations.

• Oversaw bank deposits, inventory control, and daily sales reporting. Hobbies & Interests

Socializing with family and friends Reading Hiking Solving puzzles References

Mercedes Rondon — Supervisor, Royal Caribbean **************@*****.*** Larisa Novorva — Chief Housekeeper, Oceania Cruises **********@*****.***

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