Medical Records Patient Access
Resume:
E D U C A T I O N
C O N T A C T A B O U T M E
W O R K E X P E R I E N C E
A IMEE TOMAN
S K I L L S
NATIONAL AMERICAN UNIVERSITY
LINCOLN UNIVERSITY
GPA 4.0
Associate Degree, Criminal Justice
**********@*****.***
https://www.linkedin.com/in/aimee-
toman-7556a5218/
11115 47th Ave, Lake Hallie, WI 54729
ELECTRONIC MEDICAL RECORDS RETRIVAL SPECIALIST REMOTE PATIENT ACCESS REPRESENTATIVE EAU CLAIRE, WI
Robert Half 2024-2025
Caillier Clinic 2023-2024
Served as the first point of contact for clients and phone inquiries; managed scheduling for six clinic locations.
Handled registration, benefit verification, pre-certification, financial clearance, and pre-visit collections.
Built strong relationships with clients, physicians, hospital staff, and insurance companies through compassionate, personalized service. Managed legal PandaDocs for the entire clinic and all providers, ensuring all documentation was accurately completed and signed within seven days of receipt.
Provided administrative and operational support across all locations, assisting team members and stepping in where needed to maintain workflow efficiency.
Supported month-end reporting and billing processes, issued client billing statements, handled payment inquiries, and reconciled daily payments.
I’m a people-oriented professional with more than 25 years of experience, known for my patience, skill, and understanding. I excel at prioritizing, multitasking, and finding practical solutions for improvement. I’m seeking a challenging role in a positive, team-focused environment where I can grow and contribute to a supportive workplace.
• Retrieved an average of 100 Optum/UnitedHealthcare patient medical records per day.
• Work proficiently across multiple EMR systems, including EPIC and various privately-owned platforms.
• Extract records within required timeframes for RISK, HEDIS, and PACC projects, utilizing progress notes, specialist consults, operative reports, ED records, and coding summaries.
• Consistently met daily performance metrics established by team supervisors.
• Participated in Optum-UHC refresher courses and training as needed.
• Communicated with providers to obtain the most up-to-date patient information.
C E R T I F I C A T I O N S
EMOTIONAL EQ 2.0
ICD / CPD CODING
2024
Score of 96/100
2024
Score 98%
Epic EMR systems
RizePoint
Citrix
Advanced Exel
Access
Microsoft Office
MULES
Case Net
Quickbooks
PAGE 2
AIMEE TOMAN
WORK EXPERIENCE
Managed the largest client account with over 1,500 suppliers. Ensured all suppliers remained current with organic, third-party audits/certifications, and food safety documentation.
Communicated with suppliers and sub-suppliers via email, phone, and conference calls to maintain USDA/FDA compliance.
Tracked and maintained supplier data using spreadsheets, Citrix files, and RizePoint systems. Collaborated closely with the client’s QA team to retrieve documentation, coordinate supplier outreach, and prepare for audits.
Oversaw new supplier onboarding, verifying documentation and compliance prior to approval. Ceres Certification International (CCI) 2021-2022 SUPPLIER MANAGEMENT COORDINATOR CHIPPEWA FALLS, WI ENROLLMENT SPECIALIST EAU CLAIRE, WI
United Healthcare Group September - December 2020 (temp) Managed application workflow from the work queue, ensuring accuracy and efficient delegation to the next processing stage.
OFFICE SUPPORT ASSISTANT JEFFERSON CITY, MO
Victim Services-Department of Corrections March - July 2019 Handled filing and directed victim calls to appropriate specialists. Managed victim and offender correspondence, audited case files, maintained parole hearing calendar, ordered supplies, assisted victim specialists and scanned and organized documents for each case file. FRONT OFFICE MANAGER ROSEBURG, OR
MEDICAL RECORDS SPECIALIST ROSEBURG, OR
Ticor Title April - December 2018
Managed inventory, scheduled signings and meetings, and provided administrative support as an Escrow Assistant and office hostess.
Assisted staff with data entry, correspondence, and calls while coordinating meetings between Realtors, buyers, sellers, and Escrow Specialists. Maintained and organized resident records, handled phone inquiries, managed admissions and discharges, and ensured accurate medical coding.
Umpqua Valley Rehabilitation Center February - April 2017 ADMINISTRATIVE ASSISTANT ROSEBURG, OR
CenterPoint Property Management, LLC 2015 - 2016 Front office, phones, directed maintenance to properties, maintained all spreadsheets Assisted potential clients with application process, background checks, rental history Kept track of keys to properties
Posted available rentals on Craigslist, Facebook and local publications
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