Call Center Patient Care

LORI A GETZWILLER ****************@*****.***

***** *. ***** ** **********, AZ 85262 480-***-****

OBJECTIVE

Very personable customer service provider with a background in patient care both face to face and via phone looking for a remote opportunity. I have call center experience as well as verifying insurance and authorizations and medical terminology. I have experience transcribing medical records, I am very detail oriented, extensive computer knowledge running several systems at once. Proficient with Microsoft office, Epic and scheduling for different providers. I am a fast learner, driven and a team player.

EXPERIENCE

POST SURGICAL RECOVERY CARE SCOTTSDALE, AZ PCT 3 / PATIENT ACCESS REP

01-2017 / Current Owner

Scheduled patients, transcribed patient records, billing, coding, daily deposits, administrative duties, direct patient care, post operative care, worked closely with families and doctors, medication, wound care, drain care.

MRS SURGERY CENTER SCOTTSDALE, AZ PCT 3

11-2016 / 12-2020

Scheduled patients for surgery, insurance verification, transcribing patients’ records, charting, EHR, EPIC, Vitals, ADL’s, Phlebotomy, patient assessments, pre and post operative care, scrub tech, pre authorizations, inbound calls.

MAYO CLINIC SCOTTSDALE, AZ PATIENT ACCESS REPRESENTATIVE

04-2013 / 10-2016

Call center working several different systems at once, 50-100 calls per day, following metrics, scheduling patients, insurance verification, prior authorizations, EPIC, EHR, following specific diagnosis protocols for specific physicians. Establishing and maintain patient relationships, outbound calls.

EDUCATION

MEDICAL CAREER COLLEGE PHOENIX, AZ L.C.N.A

Arizona State Board of Nursing

11-1998

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