Customer Service High School
Resume:
CURRICULUM VITAE
Nkhensani Daisy Makhubele
Confidential
February 2024
Personal Details:
Nkhensani Daisy Makhubele
South African
Single
Female
Contact Details:
UNIT 157
10 DIAGONAL STREET
CUSSONIA CENTRAL
GRAND CENTRAL
MIDRAND
(079-****-*** (Cell)
(068-***-**** (Cell)
***************@*****.***
Languages:
Excellent - (English
Venda, Tsonga, Northern Sotho, Tswana, Zulu)
Special Interest:
Singing
Listening to Music
Interior decor
REFERENCE:
FINISHING TOUCHES
Supervisor
Jacqueline Michelle Jansen van Vuuren
Cell : 082*******
BYTES TECHNOLOGY GROUP/ISON TECHNOLOGIES (VODACOM CONTACT CENTRE)
Supervisor
Dinah Zimema
Cell : 078*******
Educational Details
Secondary Education Details
SCHOOL ATTENDED Denga High School
QUALIFICATION Senior Certificate
YEAR 2005
SUBJECTS : English
: Venda
: Business
: Mathematics
: Accounting
: Economics
Further Studies
INSTITUTION Vhembe F.E.T College
QUALIFICATION N4 and N5 Human Resource Management
MODULES Economics N4
Entrepreneur & Business Management N4
Management Communication N4
Personal Management N4
Personal Management N5
Computer Practice N4
Labour Relations N5
Personnel Training N5
Personnel Management N6
Employment History
>April 2013 to February 2014
Position Sales Assistance
Employer Finishing Touches Pretoria (Home Décor)
Main Duties Face to Face Customer Service
Support to other team members
Telesales and cross selling (Taking orders telephonically)
Preparing Quotations
Ordering of stock based on client request.
Faxing and e-mailing orders
Receiving stock from suppliers
Following up on clients to collects their purchases (Blinds,
Rods, Tiebacks etc.)
Reason for Leaving: Relocation
>March 2014 to September 2014
Position Sales Assistance
Employer VALENCIA WHOLESALERS (Home Décor)
Main Duties Face to Face Customer Service
Support to other team members
Telesales and cross selling (Taking orders telephonically)
Preparing Quotations
Ordering of stock based on client request.
Faxing and e-mailing orders
Receiving stock from suppliers
Following up on clients to collects their purchases (Blinds,
Rods, Tiebacks etc.)
Reason for Leaving: Temporary Position
>March 2017 to Date
Position Customer service agent (Contract/Postpaid Department)
Employer BYTES TECHNOLOGY SOLUTIONS/ISON (VODACOM SA)
Main Duties:
Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent customer service,
•Delivering excellent customer service, outstanding customer skills.
•Maintaining personal and productivity goals,
•Ability to learn and share expertise of products and trends to fit customer's needs,
•Contributes to a positive and inclusive work environment.
Educating customers about our products and building relationships.
Manage queries and complaints and make sure they are escalated for resolution.
Make follow up calls when needed and keep clients informed to avoid complaints.
Reason for Leaving: Seeking growth opportunities.
Contact this candidate